Hazel Jeffrey
Denver,CO
Summary
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace. Hospitality professional with proven ability to enhance dining experiences through efficient table maintenance and support to waitstaff. Known for adaptability and reliability in high-paced environments, contributing to cohesive team dynamic. Brings strong organizational skills and customer-focused approach to ensure guest satisfaction.
Overview
7
7
years of professional experience
Work History
Barista
Moodswing
Denver, CO
12.2025 - Current
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Operated point-of-sale system for accurate order processing and cash handling.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Bus Operator
Ace Express Coaches
Denver, CO
03.2025 - 11.2025
- Operated Coach and shuttle buses
- Navigated mountain terrain and heavy crowds while operating at Red Rocks Amphitheater
- Provided customer service to concert goers and park visitors. Answered questions, provided directions, and worked to improve every visitors experience
Bus Operator
Regional Transportation District
Denver, CO
08.2024 - 03.2025
- Operated Coach, city, and articulated buses
- Used customer service and de-escalation skills while interacting with the public
Cashier
Bonnie Brae Liquor
Denver, CO
02.2024 - 08.2024
- Made deliveries in a safe and timely manner
- TIPS Certified
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed regular cash reconciliations.
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Restaurant Utilities
Humboldt Kitchen and Bar
Denver, CO
08.2021 - 09.2023
- Provided guests with excellent customer service.
- Cross-trained as Host, Expo, and Busser
- Handled a high volume of customers daily
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Barista
Starbucks
Denver, CO
11.2018 - 03.2020
- Developed strong product knowledge to provide recommendations that enhanced customer satisfaction.
- Collaborated with team members to manage inventory levels and reduce waste effectively.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Implemented speed improvement techniques, reducing drink preparation times during peak hours.
Education
High School -
Southwest High School
Fort Worth, TX01-2016
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Community College of Denver
Denver, COSkills
- Cash Handling
- Espresso machine operation
- Aloha POS System
- Toast POS System
- Time management
- Exceptional customer service
- TIPS Certified
- Hospitality service expertise
- Food running
- Table bussing
- Team collaboration
- Verbal and written communication
Timeline
Barista
Moodswing
12.2025 - Current
Bus Operator
Ace Express Coaches
03.2025 - 11.2025
Bus Operator
Regional Transportation District
08.2024 - 03.2025
Cashier
Bonnie Brae Liquor
02.2024 - 08.2024
Restaurant Utilities
Humboldt Kitchen and Bar
08.2021 - 09.2023
Barista
Starbucks
11.2018 - 03.2020
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Community College of Denver
High School -
Southwest High School