Hannah Delaney
Swartz Creek
Summary
Experienced with Team management and Leadership. Utilizes effective communication to guide teams to their goals. Track record of exceptional people skills and productivity.
Overview
6
6
years of professional experience
Work History
Team Leader
Chic-Fil-A
Flint, MI
03.2025 - Current
- Supervised daily operations of a team of 12-24 to ensure high service standards and customer satisfaction.
- Trained and mentored new team members on food safety and operational procedures.
- Collaborated with management on strategic initiatives to enhance overall restaurant performance.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Conducted regular safety inspections, ensuring compliance with health regulations and company policies.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader
Panda Express
Flint
09.2020 - 01.2024
- Started as counter help, and was promoted to shift leader in 2022.
- Trained and mentored new team members on company standards and best practices.
- Supervised daily operations of a team of 6-8 to ensure efficient workflow and optimal service quality.
- Implemented inventory management strategies to minimize waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Conducted regular safety inspections, ensuring compliance with health regulations and company policies.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Tim Hortons
Flint
04.2020 - 09.2020
- Provided customer service quickly and efficiently, maintained store cleanliness.
Education
Associate of Science - Wildlife Biology
Mott Community College
Flint05-2026
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
Timeline
Team Leader
Chic-Fil-A
03.2025 - Current
Shift Leader
Panda Express
09.2020 - 01.2024
Tim Hortons
04.2020 - 09.2020
Associate of Science - Wildlife Biology
Mott Community College
LEADERSHIP
- Received the highest score of the restaurant for Servsafe certification in May of 2023.
- Lead a plan for a community outreach event.
- Chosen to represent the company at a charity event at Hurley Children's Hospital and the Sloan Museum.