Hannah DeMattia
Palm Bay,FL
Summary
Enthusiastic and dedicated cosmetology student seeking a position in a salon to gain hands-on experience, develop technical skills, and contribute to creating a welcoming environment for clients. Passionate about beauty, customer service, and staying on top of current trends.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cosmetology Student
Paul Mitchell the School of Denver
Lakewood, CO
06.2024 - Current
- Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
- Developed strong multitasking abilities while balancing coursework requirements alongside hands-on training in a fast-paced salon environment.
- Achieved a high level of customer retention through exceptional communication, time management, and problem-solving skills.
- Expanded knowledge of industry trends and techniques by attending workshops, trade shows, and ongoing professional development opportunities.
- Educated clients on proper hair care routines or product usage tips during appointments resulting in improved overall hair health between salon visits.
- Collaborated with team members to deliver outstanding customer service, ensuring seamless experiences for clients from start to finish.
- Established rapport with diverse clientele by adapting communication styles according to individual preferences or cultural backgrounds while maintaining professionalism at all times.
Sales Associate
LoveSac
Broomfield, CO
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Server
Red Robin
Broomfield, CO
10.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Teller
Sooper Credit Union
Arvada, CO
05.2019 - 10.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
Cosmetology - Cosmetology
Paul Mitchell The School
Lakewood, COHigh School Diploma -
Mountain Range High School
Westminster, COSkills
- Hair cutting, styling, and blowouts
- Basic color application and highlighting techniques
- Sanitation & hygiene best practices
- Excellent customer service & communication
- Time management & multitasking
- Relationship building
- Upselling
Certification
.
References
Emilie Garcia: Fellow Cosmetology Student
Phone: +1 (720) 582-2642
Brittany Roberts: Co-worker Red Robin
Phone: +1 (424) 666-9046
Callie Bradow: Co-worker Red Robin
Phone: +1 (720) 470-5039
Timeline
Cosmetology Student
Paul Mitchell the School of Denver
06.2024 - Current
Sales Associate
LoveSac
01.2024 - Current
Server
Red Robin
10.2021 - 11.2024
Teller
Sooper Credit Union
05.2019 - 10.2021
Cosmetology - Cosmetology
Paul Mitchell The School
High School Diploma -
Mountain Range High School