Hannah Dickson
Springfield,MO
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
Lakeland Behavioral Health Center
Springfield, MO
02.2023 - Current
- Monitored patient safety in all areas of the facility.
- Provided crisis intervention services to patients in need.
- Collaborated with multi-disciplinary teams to create treatment plans for patients.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Maintained accurate documentation of patient progress and treatments received.
- Educated family members on techniques to support a patient's recovery process.
- Observed patients' behaviors during recreational activities and outings.
- Mentored and trained new behavioral health techs on best practices when interacting with clients and patients.
- Organized daily activities such as arts and crafts, games, music therapy., that promote healthy coping skills.
- Provided emotional support to clients and patients dealing with difficult situations.
Delivery Driver
Spark
Springfield, MO
08.2021 - 02.2023
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with professionalism and knowledgeable responses to maintain trust and company loyalty.
- Utilized street maps to plan and determine most efficient routes.
Health Market Clerk & Cashier
HyVee
Springfield, MO
12.2018 - 07.2021
- Assisted customers in selecting items and provided product information.
- Maintained an organized and clean work environment.
- Operated cash register to process customer payments.
- Replenished stock and merchandised displays according to company standards.
- Provided excellent customer service by greeting customers and responding to inquiries promptly.
Education
High School Diploma -
Logan Rogersville High School
Missouri 05-2016
Criminal Justice
Missouri Southern State University
Joplin, MOSkills
- Conflict Resolution
- Documentation skills
- Adaptability
- Time management
- Customer Service
- Team Collaboration
- Attention to Detail
Timeline
Behavioral Health Technician
Lakeland Behavioral Health Center
02.2023 - Current
Delivery Driver
Spark
08.2021 - 02.2023
Health Market Clerk & Cashier
HyVee
12.2018 - 07.2021
High School Diploma -
Logan Rogersville High School
Criminal Justice
Missouri Southern State University