Hannah Do
Katy,TX
Summary
Entry-leveled software and technology professional with a proven track record of success. Skilled in project management, data analyzation, and software development; delivering exceptional results in dynamic and fast-paced environments. Known for my expertise in PMBOK topics, including agile/waterfall methodologies and SDLC. Seeking new opportunities to apply my skills and drive innovation in the software and technology field.
Overview
4
4
years of professional experience
Work History
Nail Technician
Golden Nails and Facial
07.2019 - Current
- Took upon multiple roles within the business such as a technician and receptionist
- Assisted the company by managing the stream of customers on a daily basis
- Management roles included: overseeing the satisfaction of clientele, answering phone calls, upkeep of the business page on Google, as well as the bookings for the week.
Project Manager, CRM/OPS Database Engine Project
Ice Designs
Houston, TX
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Created team objectives and roles with specific goals outlined for each individual.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Full Stack Development - Web Page Database
University of Houston
- Set up SQL queries and other database management responsibilities.
- Built website content and designs using HTML and CSS.
- Engineered websites using web development technologies such as rest API services and Microsoft SQL Server.
Instructional Design Project
Domino's Pizza
- Developed and improved curricula, course formats and lesson presentations for diverse topics.
- Evaluated course performance to determine areas in need of improvement.
- Instructed adult learners on presentation development, team leadership and business writing.
Project Manager Team Leader
Golden Nails and Facial
- Handled daily email and phone interactions with clients to provide updates on projects and handle issues.
- Monitored performance of project team members to provide performance feedback.
- Communicated with key stakeholders to determine project requirements and objectives.
- Identified project needs by reviewing project objectives and schedules.
Education
B.S - Computer Information Systems
University of Houston
Houston, TX05.2023
Skills
- Coding Languages: Python, SQL, JavaScript, C, HTML, CSS, Oracle, Data analysis
- Software: Microsoft SQL Server Management Studio, VS code, Postman, VMware Workstation Pro, MySQL Workbench, Microsoft SQL Server Management System, MongoDB, Mongo Compass, and Microsoft programs (Word, Excel, PowerPoint, Access, Visio, Teams, Planner, and Outlook)
- Team Collaboration
- Relationship Building
- Appointment Scheduling
- Problem-Solving Skills
- Operations Leadership
- Work Flow Planning
- Project Development and Lifecycle
- Requirements Writing
- Customer Relationship Management
- Documentation and Reporting
- Technical Presentations
- Project Management
Languages
Vietnamese
Native/ Bilingual
Timeline
Nail Technician
Golden Nails and Facial
07.2019 - Current
Project Manager, CRM/OPS Database Engine Project
Ice Designs
Full Stack Development - Web Page Database
University of Houston
Instructional Design Project
Domino's Pizza
Project Manager Team Leader
Golden Nails and Facial
B.S - Computer Information Systems
University of Houston
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