Hannah Dorsey
Enigma,GA
Summary
Detail-oriented and dependable administrative professional with extensive experience in medical front desk operations, call center support, and accounting assistance. Expertise in patient communication, scheduling, billing support, EMR systems, and insurance coordination, complemented by a strong commitment to HIPAA compliance. Proven ability to manage office tasks efficiently while supporting multiple departments, demonstrating exceptional organizational skills and responsiveness. Proactive team player thriving in dynamic environments, dedicated to achieving optimal results through collaboration and effective problem-solving.
Overview
5
5
years of professional experience
Work History
Business Administration Assistant
The Howard Center For Women's Health
Tifton, GA
03.2024 - Current
- Executed accurate billing scanning and systematic document organization to support accounting operations.
- Supported financial processes by generating invoices, reconciling accounts, and recording payments through QuickBooks/Intuit.
- Collaborated with front desk and call center teams to enhance customer experience during busy periods.
- Reviewed and verified FMLA and short-term disability documentation to maintain organizational standards and employee support.
- Tracked inventory of office supplies and coordinated procurement to maintain adequate stock levels.
- Achieved improved organization of filing system through effective management. Delivered accurate data entry to support operational efficiency. Completed clerical tasks that contributed to overall team productivity.
- Collaborated with coworkers and staff members to address and resolve special tasks on a daily basis.
- Implemented effective management of filing systems, ensuring timely routing of documents and handling of mail communications.
Front Desk / Call Center Representative
The Howard Center For Women's Health
10.2023 - 03.2024
- Streamlined call handling processes by promptly addressing and routing high-volume inbound inquiries.
- Executed appointment scheduling processes through Greenway EMR to streamline workflow and improve service delivery.
- Managed outreach to patients concerning provider availability and streamlined the rescheduling process.
- Achieved timely processing of referrals to optimize patient care pathways. Delivered accurate scanning of medical orders, contributing to improved record integrity. Enhanced documentation management practices, resulting in increased operational efficiency.
- Oversaw the accurate sending and receiving of medical records and test results using ProviderFlow, enhancing data integrity.
- Conducted thorough verification of insurance eligibility and acceptance of various plans.
- Facilitated efficient handling of high-volume inbound calls, focusing on resolving customer inquiries and concerns.
- Managed interaction tracking through CRM software, maintaining comprehensive records and enabling prompt follow-up actions.
- Navigated high call traffic while providing superior customer assistance and demonstrating unwavering professionalism.
- Researched and developed detailed knowledge base articles that equipped staff with tools to effectively address complex inquiries.
- Fostered positive customer interactions by employing empathetic listening skills to navigate difficult conversations.
- Conducted regular audits and training sessions to ensure adherence to HIPAA regulations and confidentiality of patient data.
Runner
The Howard Center For Women's Health
Tifton, GA
08.2023 - 10.2023
- Processed and executed internal department supply requests to ensure timely availability of resources.
- Executed event setup tasks and implemented organizational strategies to streamline office functionality.
- Provided support to various departments to streamline processes and improve workflow.
- Provided essential support to maintain operational continuity and efficiency across various departments.
- Managed supply logistics to optimize daily workflow processes and reduce delays.
- Assisted in maintaining inventory accuracy through regular audits and stock checks.
- Facilitated timely responses to supervisor and peer inquiries, showcasing strong analytical and problem-solving capabilities.
- Prioritized tasks effectively to ensure timely completion of multiple responsibilities, resulting in reliable performance.
- Managed multiple responsibilities effectively, contributing to a seamless and productive work environment.
- Monitored supplies of key inventory items.
- Managed logistics of errands for employees, ensuring timely completion of tasks and improved workflow.
- Optimized delivery schedules by strategically navigating routes and prioritizing tasks based on urgency.
- Facilitated completion of office errands, enabling colleagues to concentrate on core responsibilities.
- Assisted customers by addressing inquiries and resolving issues to enhance overall service quality.
Manager in Training
Hibbett Sports
01.2022 - 01.2023
- Assisted with scheduling, labor reporting, and daily operations
- Managed inventory, online orders, and stock organization
- Supported team development and store performance
Assistant Store Manager / Sales Associate
The Shoe Department
01.2021 - 01.2022
- Oversaw closing procedures and register balancing
- Managed children’s department inventory and merchandising
- Assisted with shipment processing and stock control
- Promoted due to reliability and leadership performance
Education
High School Diploma -
Berrien High School
Nashville, GA01-2020
Skills
- Healthcare call center support
- Scheduling and referral optimization
- Financial software assistance
- Expertise in Greenway EMR and ProviderFlow
- Knowledge of HIPAA guidelines
- Insurance eligibility verification
- Effective communication skills
- Strong organizational skills
- Team collaboration
- Information gathering
- Document organization
- Appointment coordination
- Administrative support
Northern Move: June Update
Currently reside in Enigma, Georgia. Moving to Worcester, MA June 1st. Will arrive Worcester June 2nd.
Timeline
Business Administration Assistant
The Howard Center For Women's Health
03.2024 - Current
Front Desk / Call Center Representative
The Howard Center For Women's Health
10.2023 - 03.2024
Runner
The Howard Center For Women's Health
08.2023 - 10.2023
Manager in Training
Hibbett Sports
01.2022 - 01.2023
Assistant Store Manager / Sales Associate
The Shoe Department
01.2021 - 01.2022
High School Diploma -
Berrien High School