Hannah Draper
Provo,Utah
Summary
Driven professional and university student with over 4 years of customer service experience. Excels in roles requiring exceptional organizational skills and client satisfaction, evidenced by transitioning three POS systems within a year and fostering repeat business through reliability.Demonstrates expertise in customer engagement, and adeptness in supervising teams, ensuring operational efficiency.
Overview
5
5
years of professional experience
Work History
Residential House Cleaner
Care Cleaning
Orem, UT
02.2024 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Delivered tailored housekeeping services that met each client's specific preferences, leading to higher levels of satisfaction.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction, and repeat business.
Sales Crew Member
Crust Club
Pleasant Grove, UT
09.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Server
Alamo Drafthouse Cinema
Woodbridge, VA
03.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Floor Supervisor
Vans
Woodbridge, VA
11.2019 - 03.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor of Science - Environmental Science
Utah Valley University
Orem, Utah05-2028
Associate of Science - General Studies
Northern Virginia Community College
Woodbridge, VA05.2020
Skills
- Customer service
- Supervisor experience
- Organizing schedules
- Client satisfaction
- Quick learner
- Highly adaptive
- Computer systems
- POS systems management
References
References available upon request.
Timeline
Residential House Cleaner
Care Cleaning
02.2024 - Current
Sales Crew Member
Crust Club
09.2023 - 02.2024
Server
Alamo Drafthouse Cinema
03.2023 - 08.2023
Floor Supervisor
Vans
11.2019 - 03.2023
Bachelor of Science - Environmental Science
Utah Valley University
Associate of Science - General Studies
Northern Virginia Community College
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