Hannah Eren

• Lead global facilities and workplace operations across 7 international sites, supporting approximately 3,000 employees, and overseeing office administration, daily operations, and continuous process improvement initiatives.
• Manage the full real estate lifecycle for a portfolio of nearly 200,000 square feet, including lease negotiations, renewals, terminations, relocations, space planning, and site strategy aligned with organizational growth and cost optimization.
• Own departmental financial management for a $15M+ annual facilities budget, including budgeting, forecasting, cost controls, invoice reconciliation, accounts payable (AP) and accounts receivable (AR).
• Oversee facility maintenance and building operations, ensuring safe, compliant, and fully operational environments through preventative maintenance programs, corrective repairs, and capital improvement planning.
• Direct vendor management and contract administration for 70+ vendors, including RFPs, contract negotiations, SLA creation and enforcement, performance management, renewals, and terminations across facilities, maintenance, janitorial, food service, and security services.
• Serve as Project Manager for capital and operational initiatives, including office build-outs, relocations, closures, renovations, and building improvements, managing project scope, schedules, budgets, vendors, and on-site execution.
• Manage security operations and systems across all locations, including security vendors, access control systems, surveillance, badge programs, and workplace safety procedures.
• Oversee procurement and inventory management for office supplies, furniture, food services, and operational materials, balancing cost efficiency with employee experience.
• Partner cross-functionally with Finance, HR, IT, Legal, and Executive Leadership to align facilities, real estate, and workplace strategies with business objectives and compliance requirements.

Resolved customer complaints efficiently, ensuring high standards of service.

Ensured compliance with all store policies and procedures to maintain operational integrity.

Tracked daily operational activities, including store expenses and payroll records.

Created work schedules that enhanced customer service quality while reducing labor costs.

Taught loss prevention practices to minimize shrinkage effectively.

Organized team meetings and trainings, providing constructive feedback on performance.

Reviewed financial statements to assess fiscal health and guide decision-making.

• Generated detailed reports analyzing performance metrics across merchandise categories.
• Resolved customer complaints promptly while maintaining high professionalism standards.
• Evaluated employee performance, delivering consistent feedback to support improvement.
• Managed inventory levels, ensuring sufficient stock availability for customers.

Trained staff on product placement and display techniques per company guidelines.

• Directed daily store operations, including staffing, scheduling, budgeting, and payroll processing.