Summary
Overview
Work History
Education
Skills
LICENSURE
Timeline
Generic

Hannah Factor

Frostproof

Summary

Results-driven Injury Resolution Claims Specialist with extensive experience at State Farm. Expert in claims processing and conflict resolution, successfully negotiated complex injury claims while ensuring compliance with policy guidelines. Recognized for exceptional multitasking and communication skills, consistently enhancing customer satisfaction and operational efficiency.

Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.

Overview

3
3
years of professional experience

Work History

INJURY RESOLUTION CLAIMS SPECIALIST

State Farm
07.2024 - Current
  • Investigated and handled complex property damage claims
  • Reviewed and handled escalated claims and customer complaints
  • Evaluated and negotiated diminished value claims
  • Monitored settled injury claims to ensure that all necessary documentation was received

TIER-ONE INJURY CLAIMS SPECIALIST

State Farm
03.2024 - 07.2024
  • Negotiated and settled tier-one injury claims.
  • Audited claims to ensure correct pay codes for financial reporting.

CLAIMS ASSOCIATE

State Farm
03.2022 - 03.2024
  • Reviewed coverage availability and liability decision with insured and/or claimant.
  • Scheduled vehicle inspections and reviewed vehicle repair estimates with customer.
  • Monitored vehicle repairs and active rentals to ensure appropriate compensation.
  • Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.
  • Resolved customer complaints related to denied or delayed claims in a professional manner.

Education

Bachelor of Science - Supervision And Management

SOUTH FLORIDA STATE COLLEGE
Avon Park, FL
12-2023

Skills

  • Multitask
  • Claims processing
  • Time management
  • Verbal communication
  • Teamwork
  • Conflict Resolution
  • Communication
  • Efficient

LICENSURE

Florida Adjuster License: W758211

  • KY, LA, NM, RI, TX


Timeline

INJURY RESOLUTION CLAIMS SPECIALIST

State Farm
07.2024 - Current

TIER-ONE INJURY CLAIMS SPECIALIST

State Farm
03.2024 - 07.2024

CLAIMS ASSOCIATE

State Farm
03.2022 - 03.2024

Bachelor of Science - Supervision And Management

SOUTH FLORIDA STATE COLLEGE