Hannah Farmer
Asheville,NC
Summary
Enthusiastic, hard working and motivated employee who will adhere to policy and ensure customers needs are best met. Friendly and outgoing but will also take the lead if needed. Team player who loves to work with others to ensure that the needed goals are met. Efficient and knowledgeable and always open to learning new tasks and skills. Can absorb information quickly and efficiently while maintaining composure under stress. Thrives in high volume environments and will use downtime to learn and develop new skills.
Overview
9
9
years of professional experience
Work History
State Park Camp Counselor
Camp Live Oak
Fort Lauderdale, FL
03.2023 - 09.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Server
Root & Barrel
Franklin, NC
08.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Julep Farms
Dillard, GA
01.2021 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Representative
Florida Department Of Unemployment
Remote
02.2020 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve issues.
Receptionist
Real Dance
Lighthouse Point, FL
09.2018 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with parents about available dance class schedules, and updated dancer records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and handled tasks at hand accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Hostess
Yolo
Fort Lauderdale, FL
02.2017 - 04.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Dance Instructor
Kid's Choice Sports, Dance, And Fitness
Boca Raton, FL
09.2016 - 05.2017
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Adhered to studio guidelines and legal requirements.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
Temporary Assistant
Farmer, Jaffe, Weissing, Edwards, Fistos & Lehrman
Fort Lauderdale, FL
05.2014 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve issues.
Education
Associate of Arts - Childhood Education
Palm Beach State College
Lake Worth, FL12.2017
High School Diploma -
North Broward Preparatory School
Coconut Creek05.2014
Skills
- Time Management
- Workflow Coordination
- Policy and Procedure Adherence
- Outstanding Communication and Interpersonal Skills
- Sales Expertise
- Customer Relations
- Microsoft Word
- Microsoft Excel
Timeline
State Park Camp Counselor
Camp Live Oak
03.2023 - 09.2023
Server
Root & Barrel
08.2021 - 08.2022
Server
Julep Farms
01.2021 - 07.2021
Customer Service Representative
Florida Department Of Unemployment
02.2020 - 06.2020
Receptionist
Real Dance
09.2018 - 06.2019
Hostess
Yolo
02.2017 - 04.2018
Dance Instructor
Kid's Choice Sports, Dance, And Fitness
09.2016 - 05.2017
Temporary Assistant
Farmer, Jaffe, Weissing, Edwards, Fistos & Lehrman
05.2014 - 08.2014
Associate of Arts - Childhood Education
Palm Beach State College
High School Diploma -
North Broward Preparatory School