Hannah Fee

• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
• Worked in other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• Developed policies and procedures related to customer service operations.
• Provided exceptional customer service to ensure customer satisfaction.

• Participated in the North Shore Ethnographic Field School in Waialua, Oʻahu, where I engaged in a weekend program centered on sustainable living practices of the local community. Conducted interviews with community members and interacted with cultural practitioners through “talk story” events and visits to culturally significant sites.
• Collaborated with a team of four students lead by a teacher/mentor to develop and execute a project capturing oral histories and creating story maps.
• Responsibilities included designing interview questions, conducting and filming in-person interviews, and handling recording, editing, and transcription. Integrated visual, textual, and audio content to produce comprehensive story maps that highlight community narratives.

• Enforced safety standards throughout the store including proper use of equipment.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Coordinated with other departments to resolve customer inquiries in a timely manner.
• Ensured compliance with food safety regulations and quality standards.
• Resolved conflicts between employees or customers in a professional manner.
• Provided coaching and guidance to team members when necessary to improve performance.

• Drawing and Painting Courses:
  ◦ Completed beginner and intermediate drawing classes, focusing on foundational techniques and advanced skills.
  ◦ Participated in live sketching sessions with nude models to enhance observational and life drawing skills.

• Specialized Art Courses:
◦ Attended a watercoloring summer course, developing proficiency in watercolor techniques and applications.
◦ Completed a natural history course that included botanical and zoological drawing, enhancing skills in capturing detailed and accurate representations of plant and animal specimens.

• Personal Art Practice:
◦ Engaged in independent drawing and painting projects, demonstrating ongoing commitment to artistic development and personal expression.
• Art Appreciation:
◦ Regularly visited art museums and studied various artistic styles and art history, gaining a broad understanding of different art movements and techniques.