HANNAH FELIX
Eldridge
Summary
Healthcare administrative professional experienced in orthopedic surgical scheduling, patient coordination and front desk operations. Proficient in EMY systems, insurance verification and manging high volume scheduling environments while ensuring accurate timely communication between patient surgeons and clinical staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Orthopaedic Specialists
Davenport, IA
08.2023 - Current
- Maintained frequent patient communication to address concerns and ensure continuity of care.
- Coordinated pre-operative assessments for surgical candidates, including lab work, imaging tests and specialists clearances.
- Rescheduled surgeries as needed while minimizing scheduling conflicts and delays.
- Handle high volume phone calls and patient communication professionally and efficiently.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Coordinated and updated surgeries in all required databases, hospital portals, and internal scheduling systems.
- Regularly informed surgeons of their surgical schedule availability and booking timeline.
Front Desk Receptionist
Orthopaedic Specialists
Davenport, IA
08.2023 - Current
- Greeted and welcomed patients in a professional manner while managing multiple tasks.
- Assisted with the new patient intake process, including verifying insurance eligibility and collecting required documentation.
- Updated patient records, medical history, and contact information.
- Collected co-payments and co-insurances from patients, issuing appropriate receipts during check-in.
- Conducted closing duties to include balancing the cash drawer, preparation of patient schedules and tidying of office area.
VEHICLE ACQUISITION SPECIALIST
AUTONATION LEXUS OF CERRITOS
Cerritos, Ca
05.2020 - 04.2023
- Responsible for sourcing and purchasing vehicles for dealership inventory, meeting weekly and monthly acquisition targets.
- Assisted sales team with inventory management and lot organization.
- Driving incremental business through a high level of engagement with customers.
- Worked with management to identify current inventory needs.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
VEHICLE SALES CONSULTANT
AUTONATION ACURA OF SOUTHBAY
Torrance, Ca
07.2016 - 05.2020
- Generated sales leads through referrals and cold calls.
- Attained sales goals while complying with company policies and procedures.
- Guided customers through complex solutions on phone, in showroom and virtually.
- Presented sales offers to customers in a knowledgeable and professional manner.
- Assisted customers in selecting vehicles fitting budget requirements and transportation needs.
Education
HIGH SCHOOL DIPLOMA -
DOWNEY HIGH SCHOOL
Downey, Ca06-2015
Skills
- Attention to detail
- Time Management
- Ability to manage multiple priorities simultaneously
- Strong communication skills
- EMR Systems and data entry
Certification
- CPR Certified
Languages
Spanish
English
Timeline
Surgery Scheduler
Orthopaedic Specialists
08.2023 - Current
Front Desk Receptionist
Orthopaedic Specialists
08.2023 - Current
VEHICLE ACQUISITION SPECIALIST
AUTONATION LEXUS OF CERRITOS
05.2020 - 04.2023
VEHICLE SALES CONSULTANT
AUTONATION ACURA OF SOUTHBAY
07.2016 - 05.2020
HIGH SCHOOL DIPLOMA -
DOWNEY HIGH SCHOOL