Hannah Ferland
Warwick,Rhode Island
Summary
Experienced Key Holder with strong knowledge of store operations and customer relations. Skilled in managing opening and closing tasks, providing cashier support, and coordinating workflows. Organized and detail-oriented with excellent communication skills and a talent for creative problem-solving. Enjoys cultivating professional relationships and is recognized for being personable.
Overview
7
7
years of professional experience
Work History
Sales Lead Keyholder
The Vitamin Shoppe
04.2021 - Current
- Consistently exceeded individual sales goals by leveraging expert product knowledge and driving UPT and ADP performance.
- Trained and mentored new hires on company policies and sales techniques, ensuring a smooth onboarding process.
- Opened and closed store three days per week, handling register counts, bank deposits, and daily paperwork.
- Coordinated front-end operations, overseeing staff and maintaining efficient customer flow.
- Managed stockroom organization and inventory accuracy, ensuring logical product placement and restocking shelves as needed.
- Supported management with operational tasks and maintained store cleanliness to brand standards.
Member Service Representative
Planet Fitness
09.2018 - 04.2021
- Processed payment transactions and kept accurate records.
- Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees.
- Drove membership sales to meet and exceed sales objectives.
- Supported operations at two locations and earned two performance bonuses.
Education
Bachelor of Science (B.S.) - Health Care Administration
Rhode Island College
01.2025
Skills
- Technical proficiency
- Marketing strategies
- Quick learner
- Active listener
- Team management
- Store operations
- Strong leadership
- Customer service
Language
English
Fluent
Timeline
Sales Lead Keyholder
The Vitamin Shoppe
04.2021 - Current
Member Service Representative
Planet Fitness
09.2018 - 04.2021
Bachelor of Science (B.S.) - Health Care Administration
Rhode Island College
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