Hannah Fink
Ocean City,MD
Summary
I am a willing, friendly, proactive and detail-oriented employee who puts their all into any task.
I have been highly praised and quickly promoted in all the jobs I have had so far. I always like to treat my employers/managers with respect, and when given a positive work environment, I excell in what I do.
I do well in both slow and fast paced work environments, but I do need time to familiarize with the system my employer shows me. I do learn quick, and am always eager to do better.
I am very confident in my customer service skills after being in many different scenarios and settings both good and bad.
I have very basic level training as a barista and as a cook, but do have a solid memory and understanding of different coffee beverages and their names/ingredients.
Overview
6
6
years of professional experience
Work History
Coffee Shop Worker
Hightide Coffee and Bowls
04.2024 - Current
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Packaged bagels, muffins and other food items for customer purchase.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- My main position was on register, but I was trained to fill in for any position that was needed during the day.
Retail Assistant Manager
Salt and Company
03.2022 - 04.2024
- Controlled store inventory and reviewed cash handling and operations reports.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Handled all shipping, handling and processing of online orders from the website.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Retail Associate
Salt and Company
09.2021 - 03.2022
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant Teacher
Chesapeake Montessori
08.2020 - 10.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
Before and After School Assistant
Chesapeake Montessori
09.2018 - 06.2019
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted learning and social development through structured and unstructured playtime.
Education
High School Diploma -
Chesapeake High School
Pasadena, MD05.2019
Skills
- POS System proficiency
- Order Taking
- Opening and closing duties
- Product Upselling
- Cash Register Operation
- Professional Demeanor
- Safe Food Handling
- Friendly and outgoing
- Exceptional customer service
- Conflict Mediation
- Team Leadership
- Team Player
- Menu Memorization
hobbies
I enjoy longboard surfing, running, lifting weights, spending time with my dogs, and working on my car with my boyfriend.
Timeline
Coffee Shop Worker
Hightide Coffee and Bowls
04.2024 - Current
Retail Assistant Manager
Salt and Company
03.2022 - 04.2024
Retail Associate
Salt and Company
09.2021 - 03.2022
Assistant Teacher
Chesapeake Montessori
08.2020 - 10.2020
Before and After School Assistant
Chesapeake Montessori
09.2018 - 06.2019
High School Diploma -
Chesapeake High School
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