Tyler Udzielak
Ocean City,MD
Summary
Experienced with emergency communication protocols to ensure timely and accurate responses. Utilizes advanced communication tools and techniques to coordinate critical information. Knowledge of emergency response procedures and effective crisis management strategies. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist
Worcester County Emergency Services
02.2025 - Current
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Assisted in the development of effective standard operating procedures for the Emergency Communications Center.
- Participated in ongoing training and development programs to stay current with industry best practices and emerging technologies.
- Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
- Improved interdepartmental relationships by fostering open lines of communication between dispatchers and emergency responders.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Implemented new call-taking procedures that resulted in reduced wait times for callers during peak hours.
- Assisted callers in emergency situations with appropriate information and support.
Landscape Worker
Evergreen Landscapes LLC
07.2023 - 02.2025
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
Track Attendant
Baja Amusements
05.2021 - 07.2023
- Enhanced safety standards by conducting thorough track inspections and identifying potential hazards.
- Assisted in reducing accident rates by promptly addressing any identified issues and ensuring a safe environment for all users.
Bar back/Busser
Crabcake Factory West
10.2022 - 04.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Dishwasher/Cashier
Mione's Pizza and Italian Restaurant
03.2020 - 04.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Education
High School Diploma -
Stephen Decatur High School
Berlin, MD05-2023
Skills
- Call prioritization
- Stress tolerance
- Incident documentation
- Emergency management
- Time management
- Attention to detail
- Clear communication
- Strong work ethic
Certification
- EVOC - Emergency Vehicle Operators Course - MFRI
- FF1 - Firefighter 1 Course - MFRI
- FF2 - Firefighter 2 Course - MFRI
- Hazmat Ops - Hazardous Materials Operations Course - MFRI
- Rescue Site Ops - Rescue Technician Site Operations Course - MFRI
- FF S&R - Firefighter Survival and Rescue Course - MFRI
- Pumps - Pumping Apparatus Driver/Operator Course - MFRI
- VME - Common Passenger Vehicle Rescue Course - MFRI
- Aerial - Aerial Apparatus Driver/Operator Course - MFRI
- Truck Ops- Truck Company Fireground Operations Course - MFRI
Timeline
Emergency Communications Specialist
Worcester County Emergency Services
02.2025 - Current
Landscape Worker
Evergreen Landscapes LLC
07.2023 - 02.2025
Bar back/Busser
Crabcake Factory West
10.2022 - 04.2023
Track Attendant
Baja Amusements
05.2021 - 07.2023
Dishwasher/Cashier
Mione's Pizza and Italian Restaurant
03.2020 - 04.2021
High School Diploma -
Stephen Decatur High School
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