Marsha CARTER
Elizabeth City,NC
Summary
Dedicated Emergency Communications Specialist with proven skills in call prioritization, stress tolerance, and teamwork. Successfully coordinated emergency responses, enhancing community safety and operational efficiency.
Experienced with emergency communication protocols to ensure timely and accurate responses. Utilizes advanced communication tools and techniques to coordinate critical information. Knowledge of emergency response procedures and effective crisis management strategies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist
Pasquotank-Camden Central Communications Center
Elizabeth City, NC
02.2016 - Current
- Coordinated emergency response efforts with local law enforcement and fire departments.
- Operated advanced communication systems to relay critical information during emergencies.
- Trained new personnel on protocols for emergency call handling and dispatch procedures.
- Developed comprehensive documentation for standard operating procedures to enhance operational efficiency.
- Enhanced community engagement through public education initiatives about emergency preparedness.
- Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Managed over 50 calls per day
Assistant Manager
Sonic
Elizabeth City, NC
08.2003 - 02.2016
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members to enhance performance and maintain operational standards.
- Implemented inventory management procedures to optimize stock levels and minimize waste.
- Developed staff schedules to align resources with peak business hours effectively.
- Facilitated communication between management and staff to improve workflow and address concerns.
- Monitored compliance with health and safety regulations to ensure a safe working environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Sociology
Elizabeth City State University
Elizabeth City, NC03-2008
Skills
- Call prioritization
- Stress tolerance
- Incident documentation
- Emergency management
- Information gathering
- Problem-solving
- Teamwork and collaboration
- Prioritizing situations
- Listening skills
- Dependable and responsible
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- CPR CERTIFIED
Timeline
Emergency Communications Specialist
Pasquotank-Camden Central Communications Center
02.2016 - Current
Assistant Manager
Sonic
08.2003 - 02.2016
Bachelor of Science - Sociology
Elizabeth City State University