Assist in overseeing daily operations to ensure smooth and efficient functioning of the facility
Manage and train staff, schedule shifts, and ensure high levels of customer service and employee sales performance
Oversee sales operations to consistently drive revenue growth through strategic KPI management, client relationship development, and sales training initiatives
Generate reports on operational performance, customer feedback, and financial metrics
Monitor financial performance, set budgets and control expenses to provide financial stability and long-term organizational growth
Founder
One Wish Project
04.2017 - Current
Developed and implemented the vision, mission, and overall direction of the organization since 2017
Leader of fundraising efforts, including grant writing, donor relations, and organizing fundraising events to secure financial support
Work closely with the board of directors to establish policies, set goals, and evaluate the organization’s progress
Manage the organization's budget, ensure financial stability and transparency, and oversee financial reporting and expenditures
Act as the spokesperson for the organization, promoting its mission and programs through public speaking engagements
Sales Assistant
Helen Thomas Boutique
06.2017 - 01.2023
Arrange and display merchandise to promote sales, ensuring the store is clean, organized, and visually appealing
Handle customer inquiries and complaints professionally, striving to resolve issues promptly and effectively
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Education
Business and Communication
University of Massachusetts at Amherst
Amherst, MA
05.2024
Skills
Leadership Experience
Adaptability
Strategy Development
Sales Experience
Business Intelligence
Certification
Massachusetts Real Estate License - Obtained December, 2023