Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Flowers

Chicopee ,MA

Summary

Dedicated human service professional with exemplary skills in working with individuals who are struggling with substance use disorders. Skilled in behavioral management and motivational interviewing and educated on traditional and more recently introduced treatment frameworks and methodologies. Demonstrates leadership in high-pressure environments, ensuring quality services and efficient team collaboration.

Overview

3
3
years of professional experience

Work History

Patient Transport- Volunteer

Veterans’ Home in Holyoke
03.2024 - 06.2024

Volunteered with the residents and helped transport them to their recreational activities and dining routines, as well as provide them with companionship and support.

HHA

Guardian Angels Senior Services
01.2024 - 06.2024
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.

Cook Shift Leader

Chicopee Rehabilitation and Nursing
07.2022 - 12.2022
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.

Overnight Shift Leader

Dunkin Donuts
02.2022 - 07.2022
  • Reduced employee turnover through effective communication, training, and performance feedback for overnight staff members.
  • Coordinated with daytime management teams to relay pertinent information about store operations, employee concerns, or potential issues that arose during the overnight shift.

Waitress

Red Robin
08.2021 - 02.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Certificate - Addiction Studies

Holyoke Community College
Holyoke, MA

Associates - Human Services

Holyoke Community College
Holyoke, MA

Certificate In Human Services - Human Services

Holyoke Community College
Holyoke, MA
06.2024

Skills

  • Relapse prevention
  • Behavioral management
  • Motivational interviewing
  • Recovery planning
  • Client advocacy
  • Trauma-informed care
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Critical thinking
  • HIPAA requirements
  • Interpersonal skills
  • Alzheimer's and dementia care
  • Harm reduction strategies
  • Multicultural competence
  • Providing community referrals

Timeline

Patient Transport- Volunteer

Veterans’ Home in Holyoke
03.2024 - 06.2024

HHA

Guardian Angels Senior Services
01.2024 - 06.2024

Cook Shift Leader

Chicopee Rehabilitation and Nursing
07.2022 - 12.2022

Overnight Shift Leader

Dunkin Donuts
02.2022 - 07.2022

Waitress

Red Robin
08.2021 - 02.2022

Certificate - Addiction Studies

Holyoke Community College

Associates - Human Services

Holyoke Community College

Certificate In Human Services - Human Services

Holyoke Community College
Hannah Flowers