Krystal Kellough
Aubrey,TX
Summary
Demonstrating a commitment to excellence and a deep understanding of regulatory standards. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
8
8
years of professional experience
Work History
Remote Patient Care Coordinator ( Contract)
Cardinal Health
Dallas, TX
11.2024 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Trained new staff
- Inbound/outbound phone etiquette
- Data entry and case management
- Benefits verification
- Billing
Remote Customer Service Representative
CVS HEALTH CORPORATION
Remote
09.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Caregiver/Companion Caregiver
Senior Elevation LLC
Aubrey, TX
04.2021 - 03.2023
- Developed individualized care plans in collaboration with families and healthcare professionals.
- Coordinated transportation services for clients, ensuring timely attendance at medical appointments.
- Fostered strong relationships with clients, promoting emotional well-being and social engagement through activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Customer Service Representative Team Lead
Peach State Health
Atlanta, GA
01.2017 - 02.2020
- Developed successful rapport with clients through effective communication, resulting in long-term relationships and repeat business.
- Contributed to the creation of comprehensive training materials aimed at standardizing procedures across the de
- Conducted regular performance reviews for team members, identifying strengths and areas for growth to enhance individual development plans.
- Established trust by maintaining confidentiality when handling sensitive customer information
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
Education
GED -
GED Testing
Austin, TX2006
Some College (No Degree) -
Austin Community College
Austin, TXSkills
- Document analysis
- Communication
- Problem solving
- Detail Oriented
- Organized
- Microsoft word , Excel, Power point
- Account management
- Scheduling
- File Management
- Technical Support
- CPR/BLS/ First Aid
- Data entry
- Attention to detail
- Data accuracy
- HIPAA compliance
- ICD-10 knowledge
- Empathy and patience
- Self-care techniques
- Relapse prevention
- Mental health support
- Trauma-informed care
- Behavior observation
- Behavioral management
- Creative writing
- Exceptional writing
- Video editing
- Audience engagement
- Social media marketing
- Content strategy
Timeline
Remote Patient Care Coordinator ( Contract)
Cardinal Health
11.2024 - 01.2025
Remote Customer Service Representative
CVS HEALTH CORPORATION
09.2023 - 11.2024
Caregiver/Companion Caregiver
Senior Elevation LLC
04.2021 - 03.2023
Customer Service Representative Team Lead
Peach State Health
01.2017 - 02.2020
GED -
GED Testing
Some College (No Degree) -
Austin Community College
NON PROFIT
Youniq Era Corporation NON PROFIT 2024- We are a faith-based, trauma-informed healing organization providing a 360-degree support system for individuals and families impacted by domestic violence and narcissistic abuse.
Our mission is to bridge Christ-centered restoration with structured support and technology, delivering specialized services for:
- Survivor recovery and emotional healing
- Clinically supervised support for children
- Behavioral accountability programs for individuals seeking change
Through this model, we support the entire family unit, guiding individuals from trauma to stability, from confusion to clarity, and from survival to restoration.