MARK REPAMONTE
Attleboro,MA
Summary
Dedicated team player driven to contribute to company profitability and growth. Seeking a progressive team that values skills and experiences, aiming to deliver top-quality and conscientious service in recruitment and customer relations. Strong focus on enhancing organization success and making a positive impact as an integral part of the team.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Dr. Dorian Tetelman DDS
06.2024 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Enrollment/Recruitment Coordinator
Hult International Business School
02.2020 - 03.2024
- Telephone screening calls for interested candidates and interview booking
- Administrative support to the Directors of Recruiting & Marketing
- Maintain accurate tracking of all students' application progress
- Working with EMBA, MBA and Master aspiring students within the Middle East and South Asia travelling to US, London and Dubai campuses
Senior Travel Consultant
Holiday Factory Package Tours LLC
07.2017 - 10.2019
- Determining clients' needs and suggesting suitable travel packages
- Provide clients with valuable information and useful holiday material (guides, event programs, etc.)
- Attend conferences to maintain familiarity with tourism trends
- Handle unforeseen problems and complaints
Telesales Executive
German Imaging Technologies LLC
02.2017 - 06.2017
- Gathering and documenting customer information, purchases, and reactions to products
- Asking questions to engage customers and keep the conversation going
- Provide customers with products and service information
- Initiating sales with potential customers over the phone
Customer Service Supervisor
Concentrix Philippines
09.2013 - 12.2016
- Handle calls, complaints, questions, and queries
- Supervise customer service team
- Monitor the daily, weekly, and monthly attendance of employees, document infractions and implement corrective action, submit attendance reports to work force management
- Addressing customer pain points, adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback
Sales and Customer Service Specialist
VXI Philippines
07.2012 - 08.2013
- Phone sales with potential customers over the phone
- Monitor the daily, weekly, and monthly attendance of employees, document infractions
- Asking questions to engage customers and keep the conversation going
Education
Master of Business Administration -
Hult International Business School
01.2023
Bachelor Of Education -
Holy Cross of Davao College
01.2009
Skills
- Strategic Decision-Making
- Effective Time Management
- Recruitment
- Marketing Strategy Development
- Document Analysis
Training And Workshops
- Student Recruitment Training & Workshop, Hult International Business School, Boston, USA, 11/2022
- Leadership Training & Workshop, Hult International Business School, Dubai, 09/2020
- Leadership Training & Workshop, Hult International Business School, Dubai, 09/2021
Timeline
Patient Care Coordinator
Dr. Dorian Tetelman DDS
06.2024 - 01.2025
Enrollment/Recruitment Coordinator
Hult International Business School
02.2020 - 03.2024
Senior Travel Consultant
Holiday Factory Package Tours LLC
07.2017 - 10.2019
Telesales Executive
German Imaging Technologies LLC
02.2017 - 06.2017
Customer Service Supervisor
Concentrix Philippines
09.2013 - 12.2016
Sales and Customer Service Specialist
VXI Philippines
07.2012 - 08.2013
Bachelor Of Education -
Holy Cross of Davao College
Master of Business Administration -
Hult International Business School
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