Luisa Mercedes
Bridgeport,Connecticut
Summary
Detail-oriented Administrative & Billing Coordinator skilled in invoicing, document analysis, and customer service. Proven track record of enhancing billing accuracy and streamlining processes to ensure timely payments.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
15
15
years of professional experience
Work History
Administrative & Billing Coordinator (Remote)
Security Arzeno 24/7
The Bronx, NY
12.2018 - 03.2025
- Coordinated billing operations to ensure timely invoicing and payment processing.
- Managed accounts receivable, maintaining accurate records of transactions and customer communications.
- Analyzed billing discrepancies, implementing corrective actions to reduce errors and improve accuracy.
- Developed training materials for new staff on billing procedures and software usage.
- Collaborated with cross-functional teams to resolve customer inquiries related to billing issues.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Assisted in developing and implementing security protocols to enhance operational efficiency.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Implemented process improvements that streamlined workflows, resulting in faster resolution times for customer issues.
- Analyzed customer feedback to identify trends and recommend adjustments to service practices.
- Supervised overnight operations, ensuring compliance with safety and quality standards.
Import and Supply Chain Coordinator
Bridgestone Firestone
Dominican Republic
01.2015 - 09.2018
- Coordinated supply chain activities to enhance operational efficiency and optimize inventory management.
- Developed and maintained relationships with suppliers to ensure timely delivery of materials.
- Analyzed data trends to forecast demand and support production planning efforts.
- Implemented process improvements that reduced lead times and increased order accuracy.
- Monitored key performance indicators to evaluate supply chain performance and identify areas for enhancement.
- Optimized warehouse space utilization, consolidating stock and improving overall organization.
- Collaborated with Transportation and Finance departments to facilitate smooth accomplishment of deadlines.
Brand Development & Sales Coordinator
Plaza Lama
Dominican Republic
09.2010 - 12.2014
- Coordinated sales activities to enhance team efficiency and improve communication across departments.
- Managed inventory levels using ERP systems to ensure product availability and minimize stockouts.
- Developed training materials for new sales staff, fostering a comprehensive understanding of company products.
- Streamlined reporting processes, increasing accuracy of sales forecasts and performance metrics.
- Collaborated with marketing teams to align promotional strategies with sales objectives, boosting overall engagement.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Education
BBA - Finances
PUCMM
Dominican Republic09-2011
Skills
- Deadline oriented
- File management
- Accuracy and precision
- Document review
- Invoicing expertise
- Document analysis
- Research
- Invoice processing
- Claims processing
- Insurance verification
- Financial reporting
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Collaborated with team of 200 in the development of United Palace events with more than 3,000 guests.
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative & Billing Coordinator (Remote)
Security Arzeno 24/7
12.2018 - 03.2025
Import and Supply Chain Coordinator
Bridgestone Firestone
01.2015 - 09.2018
Brand Development & Sales Coordinator
Plaza Lama
09.2010 - 12.2014
BBA - Finances
PUCMM