Diedre GastonSmith

Answer all incoming calls and assist patients with pre-registration for upcoming surgeries and procedures.

Assist incoming callers with scheduling appointments for diagnostic and nuclear medicine testing, and schedule neurology office consult and follow up appointments.

• Improved patient access by streamlining registration processes and reducing wait times.
• Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.

• Verify patient's insurance and eligibility via RTE, various insurance portals, and home plan customer service representatives.
• Use provider portals to obtain authorizations.
• Answering and initiating phone calls to/from insurance companies.
• Utilize Epic systems.
• Authorization management and follow up.
• Data base updates.
• Maintain patient confidentiality and security of patient information.

• Insurance verification and eligibility.
• Obtain insurance pre authorizations for chemotherapy and radiation patients.
• Answering and initiating phone calls from insurance companies.
• Utilizing medical provider portals to obtain authorizations.
• Utilize Athena and G2 systems.
• Database updates.
• Maintain patient confidentiality and security of patient information.

• Receive and process medical records requests for patient health information with company and facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of company and facility software.
• Responsible for managing patient's records.
• Prepare new patient's charts, gathering documents and information from paper sources and/or electronic health records.

• Prepare patients referrals to specialists for services and/or procedures.
• Obtain insurance referrals via telephone and online provider portals.
• Schedule patients for diagnostic testing and procedures.
• Referral follow up management.

• Verify patient eligibility and benefits via provider portals.
• Obtain insurance authorization by submitting clinical information for MRI procedures.
• Assist the front desk with check in/check out duties and scheduling patients.

• Prepare patient referrals to specialists for services and/or procedures.
• Schedule patients for diagnostic imaging and specialty services.
• Obtain authorization and online insurance referrals.
• Database updates.