Hannah Forsha
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating a welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics seeking to transition into a new field, leveraging these skills to contribute to a dynamic team.
Approachable and reliable with a natural ability to create a welcoming atmosphere and ensure guest satisfaction. Possesses solid understanding of customer service principles and excellent communication skills. Dedicated to enhancing guest experiences and fostering a positive dining environment.
Work History
Overnight Team Member
6 Months- Assisted members with inquiries and provided exceptional customer service during overnight shifts.
- Implemented nightly cleaning procedures to enhance overall gym environment and member experience.
- Monitored gym facilities to ensure cleanliness and compliance with health standards.
- Conducted regular equipment inspections to maintain functionality and safety for all users.
Lead Hostess
1 Year 3 Months- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Resolved guest complaints with tact and diplomacy, ensuring prompt and satisfactory resolutions.
- Assisted servers during busy periods by managing drink orders and clearing tables.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Kept hostess stand clean and organized, enhancing inviting ambiance and overall guest experience.
- Greeted customers warmly upon arrival and provided friendly and warm friendly and warm presence throughout the dining experience.
- Trained new hostesses on customer service best practices and restaurant policies, fostering consistent high service standards.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Backed up servers by checking on tables and retrieving items for guests.
- Recorded initial drink orders from guests at the table. and relayed information to wait or bar staff.
Team Member
9 Months- Maintained clean, organized, and safe work areas to enhance team efficiency and safety.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Addressed and resolved customer complaints in polite and professional manner..
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Improved customer satisfaction through prompt, accurate responses to inquiries and effective resolution of concerns.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted in inventory management to prevent stock shortages and overages.
- Supported inventory management efforts to minimize stock shortages and overages.