Hannah Francheski
Derry,NH
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking with diplomatic communication style focused on engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Daycare Assistant Manager
Grateful Dog
08.2021 - 07.2023
- Managed staff operations of 25 employees, including new hire training, coaching staff, resolving interpersonal conflict, and calculating employee payroll
- Published weekly schedules for all employees and approves time off requests
- Maintained and ordered inventory for all departments.
Operations Analyst
American Express
10.2019 - 04.2021
- Contacted vendors for payment methods to input into company database
- Updated and tracked excel spreadsheets for various projects
- Communicated with clients and team through Outlook, Slack, and Zoom.
B2B Telemarketer
ACOM Solutions (Acquired by American Express)
01.2018 - 10.2019
- Used a dialing system and Outlook to contact AP departments to promote company products
- Updated and tracked Excel spreadsheets accordingly
- Performed data entry for upper management.
Receptionist
GCI Solar
06.2014 - 01.2018
- Answered, screened, and forwarded calls
- Sent confirmation emails for upcoming appointments and updated schedule accordingly
- Greeted visitors at the front desk and assisting them appropriately
- Sorted mail and maintained files.
Education
Associates Degree - Business
Sacramento City College
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
Timeline
Daycare Assistant Manager
Grateful Dog
08.2021 - 07.2023
Operations Analyst
American Express
10.2019 - 04.2021
B2B Telemarketer
ACOM Solutions (Acquired by American Express)
01.2018 - 10.2019
Receptionist
GCI Solar
06.2014 - 01.2018
Associates Degree - Business
Sacramento City College
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