HANNAH FRANCIS
New York,NY
Summary
Client-focused professional skilled in analyzing needs and delivering tailored solutions. Builds strong relationships that drive positive outcomes and resolves issues through strategic problem-solving. Collaborates effectively with case managers to achieve impactful project results and actively listens to client feedback to enhance experiences. Expertise in community engagement and conflict resolution, fostering holistic support through tailored approaches.
Overview
10
10
years of professional experience
Work History
Community Engagement Specialist
The Fortune Society
New York, USA
12.2024 - Current
- Collaborated with case managers and social workers to coordinate comprehensive support for clients
- Assisted clients in building self-discipline through structured activities, promoting personal growth and accountability
- Supervised clients in daily activities to enhance independence and social skills
Solution Specialist
Verizon Wireless
New York, USA
04.2020 - 12.2024
- Actively listened to customers and provided tailored solutions that met their specific needs
- Educated customers on product features and advantages through one-on-one consultations, fostering informed purchasing decisions
- Engaged customers through product benefit demonstrations during in-store presentations, enhancing their understanding and interest
Office Assistant and Receptionist at the Black Studies Dept.
Federal Work Study (CCNY)
New York, USA
02.2020 - 05.2020
- Assisted guests in identifying and addressing their needs
- Facilitated guest sign-in process at reception
- Organized and categorized paperwork for streamlined filing
- Kept office space clean and organized for productivity
Store Consultant
FedEx Office and Print Center
New York, USA
09.2018 - 05.2020
- Demonstrated consultative behaviors to provide friendly, polite, expert service to all customers, enhancing customer satisfaction
- Assembled parcels and prepared goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels, ensuring timely delivery
- Led digital imaging, scheduled and managed black and white or color production on full-service orders, including finishing services and large job management, ensuring high-quality output
Mad Science Instructor
Mad Science
New York, USA
01.2018 - 08.2018
- Facilitated creative science activities to enhance children's understanding and enjoyment of scientific concepts
- Instructed students in hands-on science experiments, fostering curiosity and critical thinking skills
- Developed engaging science curricula for diverse age groups and learning styles.
- Delivered interactive science demonstrations to captivate student interest and participation.
- Collaborated with team members to design innovative educational programs and activities.
Therapy Assistant
Quality Services for the Autism Community (QSAC)
Bronx, USA
11.2016 - 12.2017
- Executed student's IEP with fidelity in classroom settings
- Guided and assisted students during small group instruction to enhance engagement and understanding
- Documented student behavior through detailed anecdotes to support individualized learning
- Collected data on student behavior to inform instructional strategies
Education
Bachelor's Degree - Psychology, Black Studies
The City College of New York
New York, NY05-2020
Associates Degree - Liberal Arts and Science
Hostos Community College
Bronx, NY05-2017
Skills
- Community engagement
- Case coordination
- Behavioral support techniques
- CRM expertise
- Problem solving
- Communication proficiency
- Active listening
- Interpersonal communication
- Team collaboration
- Conflict resolution
- Motivated problem solver
- Independent worker
- Excel
- Client oversight
Community Service And Volunteer Work
- CUNY Service Corps (Puerto Rico), 06/01/19, 06/01/19, Work with skilled trade professionals performing building and construction tasks, Help rebuild communities and neighborhoods in Puerto Rico, Build workplace and community service skills
- Health Opportunities High School, Librarian Assistant, 09/01/11, 05/01/13, Bronx, NY, Organized books and assisted students with book checkout, Kept up-to-date records of newly released publications, Used database to restock publications and track books on loan
- Health Opportunities High School, Office Assistant, 09/01/12, 06/01/13, Bronx, NY, Organizing files and booking appointments, Answering phones
Timeline
Community Engagement Specialist
The Fortune Society
12.2024 - Current
Solution Specialist
Verizon Wireless
04.2020 - 12.2024
Office Assistant and Receptionist at the Black Studies Dept.
Federal Work Study (CCNY)
02.2020 - 05.2020
Store Consultant
FedEx Office and Print Center
09.2018 - 05.2020
Mad Science Instructor
Mad Science
01.2018 - 08.2018
Therapy Assistant
Quality Services for the Autism Community (QSAC)
11.2016 - 12.2017
Bachelor's Degree - Psychology, Black Studies
The City College of New York
Associates Degree - Liberal Arts and Science
Hostos Community College