Hannah Franklin
Summary
Dynamic customer service professional with an established track record at Wawa, excelling in problem resolution and team collaboration. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in order processing and maintaining operational efficiency, consistently delivering exceptional service and fostering a positive environment.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
Willow Grove, PA
09.2023 - 08.2025
- Greet customers: respond to requests and complaints in a friendly manner, use Wawa's customer service model to ensure I provide the best service possible.
- Assisted customers with inquiries and product information to enhance satisfaction.
- Operate a cash register: scan different items, bagging, handling payment methods, maintain cash levels in drawer.
- Activate gift cards; verify identification for age-restricted items.
- Prepare made to order food and beverages; maintain cleanliness of station.
- Stock and refill products throughout the store.
Team Member
Chick-fil-A
Willow Grove, PA
07.2022 - 05.2023
- Greeting guests in a friendly manner.
- Take orders in the front of house with a register.
- Assisted team in executing daily operational tasks efficiently.
- Prepare and package food properly to ensure satisfaction.
- Maintain cleanliness throughout the store and the dining area
- Follow health and sanitation guidelines.
- Provide "2nd Mile Service": going above and beyond the basic expectations and making guests feel extra cared for.
Customer Service Representative
Weinrich's Bakery
Willow Grove, PA
01.2022 - 07.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently, ensuring accuracy and timely fulfillment of customer requests.
- Operated cash register and processed transactions accurately.
- Writing up orders for a variety of different items efficiently.
- Prepared and packaged products and ensured the customer's happiness with their order.
- Maintain cleanliness of the entire store.
Education
High School Diploma -
Upper Moreland High School
Willow Grove, PANo Degree - Biology
Saint Joseph's University
Philadelphia, PA06-2029
Skills
- Customer support
- Problem resolution
- Team collaboration
- Leadership
- Quick adaptability
- Time management
- Attention to detail
- Basic computer skills
- Order processing
- Reliability
Accomplishments
- Achieved the top 18% of my graduating class with consistent academic excellence and dedication.
- 3.8 GPA.
- AP Psychology: scored a 4.
- French III.
- Art Club.
President's Education Award for Outstanding Academic Excellence
This award is given to students who have achieved high academic standards, usually a high GPA or strong grades.
Timeline
Customer Service Associate
Wawa
09.2023 - 08.2025
Team Member
Chick-fil-A
07.2022 - 05.2023
Customer Service Representative
Weinrich's Bakery
01.2022 - 07.2022
High School Diploma -
Upper Moreland High School
No Degree - Biology
Saint Joseph's University