Hannah Fratt
Clinton Township
Summary
Committed to delivering compassionate care that fosters positive patient outcomes while gaining valuable experience in hospital settings en route to becoming a radiology technician.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contents Crew Chief
Servpro
Sterling Heights
03.2025 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with team members to meet packing deadlines during high-volume periods.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Adjusted packing methods based on product type and size for optimal protection.
Project Manager
OnSite Specialty Cleaning and Restoration
Sterling Heights
01.2025 - 03.2025
- Provided guidance to team members regarding tasks assigned to them.
- Conducted periodic inspections of job sites for quality and progress.
- Created and implemented processes to ensure successful completion of projects.
- Submitted budget estimates, progress reports and cost tracking reports.
- Managed multiple projects with competing deadlines simultaneously.
- Led meetings with internal team members, consultants and contractors.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Lead Restoration Technician
OnSite Specialty Cleaning and Restoration
Sterling Heights
11.2020 - 01.2024
- Attended training sessions to stay up-to-date on best practices for restoration services.
- Provided restoration services for structures that have been damaged by fire, mold, water and weather.
- Prevented deterioration by repairing, restoring and reassembling old artifacts.
- Removed debris from affected areas with vacuums and other tools.
- Applied treatments such as sealants and fungicides to prevent further damage.
- Cleaned and sanitized affected surfaces using appropriate cleaning agents and techniques.
- Responded promptly to emergency calls 24 and 7 when required.
- Inspected items for damage or defects prior to packing to ensure quality control.
Education
High School Diploma -
Paul K Cousino High School
Warren, MI06-2019
Skills
- Customer service
- Time management
- Attention to detail
- Cleanliness standards
- Teamwork and collaboration
- Serve customers
- Reliability
- Multitasking Abilities
Certification
- CPR Certified
Timeline
Contents Crew Chief
Servpro
03.2025 - Current
Project Manager
OnSite Specialty Cleaning and Restoration
01.2025 - 03.2025
Lead Restoration Technician
OnSite Specialty Cleaning and Restoration
11.2020 - 01.2024
High School Diploma -
Paul K Cousino High School
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