Hannah Garrett
Big Stone Gap,VA
Summary
Organized professional knowledgeable in regulatory standards and compliance requirements. Confident Prior Authorization Specialist with a background spent working in medical offices, communicating effectively with medical staff and patients regarding medication prior authorizations. Have over one year experience in this area and am already trained in EPIC.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Ambulatory Medication Access Coordinator
Ballad Health System
Norton, VA
04.2025 - Current
- Reviewed and analyzed medical documentation to determine eligibility for insurance coverage.
- Communicated with healthcare providers to gather necessary information for authorization processes.
- Utilized electronic health record systems to track and manage authorization workflows efficiently.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Maintained the confidentiality of sensitive patient information, adhering strictly to HIPAA regulations and safeguarding medical records appropriately.
- Exhibited strong attention to detail when evaluating eligibility criteria for medication coverage, minimizing instances of inappropriate denials or delays in treatment access.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
Patient Service Representative
Ballad Health System
Kingsport, TN
04.2024 - 04.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Handled customer service inquiries in person, via telephone and through email.
Certified Pharmacy Technician
Lonesome Pine Economy Drug
Norton, VA
05.2023 - 04.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Pharmacy Technician
Pennington Pharmacy
Pennington Gap, VA
05.2022 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
Education
Certificate - Pharmacy Technician Certification
Mountain Empire Community College
Big Stone Gap, VA2022
Skills
- HIPAA compliance
- Insurance verification
- Medical terminology
- Medical insurance
- Data entry proficiency
- Document filing
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Registered Pharmacy Technician - Virginia State Board of Pharmacy.
Timeline
Ambulatory Medication Access Coordinator
Ballad Health System
04.2025 - Current
Patient Service Representative
Ballad Health System
04.2024 - 04.2025
Certified Pharmacy Technician
Lonesome Pine Economy Drug
05.2023 - 04.2024
Certified Pharmacy Technician
Pennington Pharmacy
05.2022 - 04.2023
Certificate - Pharmacy Technician Certification
Mountain Empire Community College