Diamond Willis
Chicago
Summary
Detail-oriented and people-focused professional transitioning into Human Resources, with a strong foundation in confidential data handling, employee and client support, compliance, and administrative coordination. Brings healthcare experience requiring accuracy, discretion, and cross-department collaboration, along with a Master’s degree in Organizational Development. Skilled in HR-adjacent functions such as documentation, process improvement, customer service, and systems management. Proficient in Epic and Microsoft Office.
Overview
11
11
years of professional experience
Work History
Ambulatory Medication Access Coordinator
University of Chicago Medical Center
Chicago, IL
06.2022 - 03.2024
- Managed sensitive patient and insurance information with a high level of confidentiality and accuracy, aligning with compliance standards.
- Communicated directly with patients and internal stakeholders to verify eligibility and resolve documentation issues, strengthening service outcomes.
- Coordinated across departments including clinics, social services, and external vendors to facilitate timely approvals and reduce workflow delays.
- Maintained detailed records and tracked authorization status, demonstrating strong administrative and documentation skills.
- Supported policy and process improvements related to reimbursement and access programs.
- HR-Transferable Experience: Confidential data handling, stakeholder communication, compliance, documentation, process coordination.
Financial Clearance Specialist
Northwestern Memorial Hospital
Chicago, IL
11.2021 - 05.2022
- Verified and maintained accurate records to support revenue cycle processes while ensuring compliance with privacy regulations.
- Resolved insurance-related inquiries through professional communication and problem-solving, improving overall service satisfaction.
- Collaborated with clinical teams to obtain approvals and documentation in a timely manner.
- Utilized Epic to manage referrals, track authorizations, and maintain organized digital records.
- HR-Transferable Experience: Records accuracy, compliance, employee-facing communication, system utilization.
Patient Access Specialist
Northwestern Memorial Hospital
Chicago, IL
10.2019 - 11.2021
- Scheduled appointments and entered patient data with precision, ensuring accuracy across systems.
- Served as a primary point of contact, providing clear guidance and support to diverse individuals.
- Verified insurance and eligibility information using online portals and internal tools.
- Maintained dependable documentation within Epic, supporting efficient operations and reporting.
- HR-Transferable Experience: Scheduling, front-line support, data entry, systems navigation, interpersonal communication.
Customer Service Associate
Walgreens
Chicago, IL
08.2013 - 03.2019
- Delivered consistent customer service in a fast-paced environment, resolving questions and concerns professionally.
- Managed cash handling and transactional accuracy, demonstrating accountability and trustworthiness.
- Assisted with inventory tracking and stock management.
- Supported store operations through teamwork and adherence to company procedures.
- HR-Transferable Experience: Customer relations, conflict management, teamwork, policy adherence.
Education
Master of Science - Organizational Development
Roosevelt University
07.2020
Bachelor of Arts - Psychology
DePaul University
06.2017
Skills
- Employee & Client Relations
- Confidential Records Management (HIPAA / Privacy Compliance)
- Administrative & Clerical Support
- Data Entry & Documentation
- Process Improvement & Workflow Coordination
- Scheduling & Calendar Management
- Customer Service & Conflict Resolution
- Microsoft Office (Word, Excel, Outlook)
- Epic Systems
- Communication & Interpersonal Skills
- Organizational Development Principles
ADDITIONAL INFORMATION
- Scholarship: Chicago Police and Firefighter Training Academy Scholarship (2011)
- Two-year leadership and career exploration program emphasizing professionalism, ethics, and public service.
Timeline
Ambulatory Medication Access Coordinator
University of Chicago Medical Center
06.2022 - 03.2024
Financial Clearance Specialist
Northwestern Memorial Hospital
11.2021 - 05.2022
Patient Access Specialist
Northwestern Memorial Hospital
10.2019 - 11.2021
Customer Service Associate
Walgreens
08.2013 - 03.2019
Bachelor of Arts - Psychology
DePaul University
Master of Science - Organizational Development
Roosevelt University