Hannah George
Riverside,CA
Summary
Experienced in retail operations, team leadership, and customer service excellence. Results-driven Retail Manager with a track record of driving sales, optimizing store performance, and leading high-performing teams. Skilled in streamlining processes, enhancing customer satisfaction, and achieving company goals.
Overview
11
11
years of professional experience
Work History
General Manager
Kum & Go
09.2016 - 01.2025
- Led daily operations for a high-volume retail store, ensuring optimal performance and profitability
- Managed and trained staff, fostering a positive work environment and improving team productivity
- Implemented sales strategies that increased revenue and customer engagement
- Maintained high standards in inventory management, merchandising, and customer service
- Effectively improved P&L metrics
- Trained all new team members and management for all stores in the district
Operations Manager
Kum & Go
11.2015 - 08.2016
- Oversaw store operations, inventory control, and compliance with company policies
- Assisted in hiring, training, and supervising employees to enhance store efficiency
- Monitored sales trends and adjusted strategies to meet business goals
Retail Team Member/Overnight
Kum & Go
01.2015 - 10.2015
- Provided exceptional customer service and ensured a well-stocked, organized store
- Managed cash handling and assisted in inventory management during overnight shifts
Lead
Walmart
08.2013 - 12.2014
- Supervised retail team members, ensuring efficient store operations and high customer satisfaction
- Assisted in inventory management, merchandising, and store maintenance
- Provided training and support to employees to enhance productivity and service quality
Education
High School -
Monett High School
Monett01.2012
Skills
- Retail Operations & Management
- Team Leadership & Development
- Inventory & Merchandising
- Customer Service & Satisfaction
- Sales Strategy & Revenue Growth
- Process Improvement & Efficiency
- Staff Training & Performance Management
- Financial Oversight & Budgeting
Honors Achievements
Southwest Area Career Center (SWACC) Student of the Year, Graphic Communications, 2011
Accomplishments
Passion award for South Division winner 2021
Caring award for South Division winner 2023
Timeline
General Manager
Kum & Go
09.2016 - 01.2025
Operations Manager
Kum & Go
11.2015 - 08.2016
Retail Team Member/Overnight
Kum & Go
01.2015 - 10.2015
Lead
Walmart
08.2013 - 12.2014
High School -
Monett High School
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