Hannah Gotfraind
Spring Hill,FL
Summary
With 3 years of experience in customer service and food industry, I excel in high stress environments, delivering top-notch service and receiving excellent reviews. Skilled in team collaboration, time management, and handling food and money, I thrive in fast-paced settings. Spearheaded training efforts and consistently provided timely assistance, ensuring customer and coworker satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender/Trainer
Olive Garden
Orlando, FL
08.2021 - Current
- I deal in a high stress environment. I help my guests in a timely manner and I receive great reviews. I really enjoy working around people and working with a team.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Trained junior bartenders on drink preparation techniques and customer service skills.
- Established strong relationships with regular patrons, fostering loyalty and repeat business.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Human Resources Assistant
American Income Life Insurance Company
Orlando, FL
06.2022 - 08.2024
- Developed tailored insurance solutions for clients, enhancing understanding of policy options.
- Conducted comprehensive needs assessments to identify optimal coverage plans for diverse clientele.
- Delivered informative presentations on life insurance benefits to potential policyholders, building trust and rapport.
- Managed client relationships through regular follow-ups, ensuring satisfaction and retention of policies.
- Trained new agents on product knowledge and sales techniques, fostering a collaborative team environment.
- Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Assisted colleagues with complex cases or difficult client situations, fostering a collaborative work environment focused on problemsolving.
- Collaborated with team members to continuously improve sales processes, leading to increased productivity and efficiency.
- Supported payroll processing by verifying timesheets and resolving discrepancies.
- Managed employee records and maintained HR databases for accuracy and compliance.
- Coordinated recruitment processes, including job postings and interview scheduling.
- Mentored junior staff on HR policies, fostering a collaborative team environment.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Cashier/Bakery Clerk
Publix
FL
08.2018 - 08.2021
- Started as a cashier and eventually became promoted to working in bakery. Slow moving environment, but I handled food and money daily. I had to double and triple check my work to make sure everything was perfect.
- Oversaw daily production schedules, ensuring timely delivery of baked goods to meet customer demand.
- Established best practices for sanitation and food safety compliance in the baking environment to maintain health standards.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Education
Bachelor of Science - Biomedical sciences
UCF
Orlando, FL01.2023
Skills
Bartending, Busser, Childcare (7 years), Communication skills, CPR (6 years), Food Preparation, Food Safety, Food Service, POS, Pricing, Restaurant Experience, Serving Experience, Time management, Upselling
Languages: Spanish - Intermediate
Sales training
Bartending techniques
Customer service
Team collaboration
Cash handling
Problem resolution
Time management
Sanitation practices
Communication skills
Strong work ethic
Exceptional customer service
Guest engagement
Professional appearance
Safe food handling
Menu memorization
High volume dining
Food safety practices
Shift management
Point-of-sale system
Team member support
Check payment processing
Certification
- CPR Certification 06/2017 - Present
- Driver's License 03/2016 - 03/2024
- Certified Medical Assistant 08/2019 - 08/2020
Timeline
Human Resources Assistant
American Income Life Insurance Company
06.2022 - 08.2024
Server/Bartender/Trainer
Olive Garden
08.2021 - Current
Cashier/Bakery Clerk
Publix
08.2018 - 08.2021
Bachelor of Science - Biomedical sciences
UCF