Hannah Gough
O’Fallon
Summary
Adept at problem-solving and insurance billing, I excelled as a Senior Certified Pharmacy Technician at Walgreen's Pharmacy, enhancing inventory accuracy and mentoring junior staff. My expertise in customer service and maintaining records significantly contributed to the pharmacy's efficiency and compliance, showcasing my ability to lead and innovate in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
06.2015 - 07.2021
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Supported the development of junior pharmacy technicians through continuous training and mentorship.
Education
High School Diploma -
Emil E. Holt Sr High School
Wentzville, MO12-2016
Skills
- Problem-solving skills
- Insurance billing
- Insurance verification
- Maintaining records
- Order verification
- Customer service
- Data entry
- Time management
- Transcription
Timeline
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
06.2015 - 07.2021
High School Diploma -
Emil E. Holt Sr High School
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