HANNAH GRACE ADKINS
Clyde,NC
Summary
Data Operations and Hospitality Leader with experience in high-volume financial data workflows, SQL-driven analysis, and luxury property operations. Proven track record of improving system accuracy, optimizing processes, and driving revenue performance across both corporate and Relais & Châteaux hospitality environments. Recognized for precision, cross-functional leadership, and delivering operational excellence in fast-paced, high-standard settings. Positioned to contribute to advanced analytics, revenue strategy, or luxury operations leadership.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Data Operations Coordinator
Meridian Financial Services, Inc.
11.2025 - Current
- Develop and execute complex SQL queries to extract, reconcile, and analyze operational data, proactively identifying discrepancies and improving reporting integrity.
- Lead end-to-end onboarding of new business portfolios by loading and validating high-volume financial data into internal systems with exceptional accuracy.
- Oversee remittance processing workflows, reconcile payments, and generate verified check batches to ensure financial accuracy and compliance.
- Collaborate with accounting and operations teams to troubleshoot system issues and implement process improvements.
- Conducted structured data audits to ensure system alignment, regulatory compliance, and data reliability.
- Design, modify, and schedule SSRS reports that deliver actionable operational insights to leadership and cross-functional stakeholders.
- Documented workflows and system updates to facilitate scalability and ensure operational continuity.
- Optimized TCN dialer campaigns by managing list segmentation and system configurations, enhancing collection strategies.
Accounting Assistant
Meridian Financial Services, Inc.
06.2025 - 11.2025
- Processed and posted high-volume financial transactions with strict attention to accuracy and compliance standards.
- Reconciled accounts and investigated discrepancies, enhancing reliability of financial reporting.
- Served as a liaison between accounting and operations teams to resolve payment inquiries and enhance communication.
- Maintained organized documentation while streamlining administrative workflows, increasing departmental efficiency.
- Acted as a liaison between accounting and operations teams to resolve payment inquiries and enhance communication.
Reservations Supervisor
The Swag & Cataloochee Ranch - Relais & Chateux
08.2024 - 06.2025
- Supervised daily reservation operations for a luxury Relais & Châteaux property, ensuring exceptional service standards for corporate, VIP, and high-profile clientele.
- Managed reservations and guest data using Opera PMS, SynXis booking engine, and integrated PMS/POS systems to maintain accuracy in room assignments, billing, and package configuration.
- Reduced reservation errors by 16% by implementing structured quality-control procedures within Opera and reservation workflows.
- Increased team productivity by 26% through targeted training, workflow redesign, and performance coaching.
- Improved complaint resolution time by 14% by refining communication systems and service recovery protocols.
- Contributed to a 11% increase in bookings by assisting in the development and promotion of luxury experience packages aligned with Relais & Châteaux brand standards.
- Coordinated financial transactions and point-of-sale activities, ensuring alignment between reservations, front desk, and on-property services.
- Produced occupancy reports, call analytics, and revenue insights that informed strategic planning and decision-making for leadership.
- Facilitated collaboration among reservations, front desk, accounting, and hospitality leadership teams to enhance operational efficiency.
Reservations Specialist
The Swag & Cataloochee Ranch - Relais & Chateux
08.2023 - 08.2024
- Managed guest reservations with Opera PMS and SynXis, ensuring accuracy and enhancing personalized service.
- Provided concierge-level support to VIP and high-profile guests, maintaining discretion and professionalism.
- Increased revenue through strategic upselling of premium accommodations and curated packages.
- Analyzed booking data to support seasonal occupancy strategy, contributing to informed decision-making.
- Trained new team members on system functionality and luxury service standards.
Guest Service Agent
The Swag - Relais & Chateux
01.2022 - 08.2023
- Facilitated seamless check-in and check-out experiences while providing concierge-level guest support.
- Coordinated with housekeeping and reservations to ensure timely room readiness and minimize guest wait times.
- Resolved service issues to enhance guest satisfaction and foster positive experiences.
- Processed front desk financial transactions accurately, ensuring adherence to internal compliance standards.
Front Office Manager
Worsham Auto
01.2018 - 01.2022
- Managed front office operations, overseeing payroll, scheduling, HR coordination, and financial reporting to support overall efficiency.
- Oversaw accounts payable and receivable processes, reconciliations, and vendor relationships, ensuring seamless operational continuity.
- Coordinated customer service interactions to resolve inquiries and improve satisfaction.
- Addressed customer concerns with a solutions-oriented approach to strengthen retention and brand reputation.
- Supervised staff scheduling to ensure adequate coverage during peak hours.
- Oversaw accounts payable and receivable processes, reconciliations, and vendor relationships to ensure operational continuity.
- Implemented cost-saving sourcing initiatives that improved budget efficiency.
- Coordinated customer service interactions to resolve inquiries, enhancing customer satisfaction and loyalty.
Sales Associate
Burkes Outlet
01.2018 - 06.2019
- Delivered personalized customer service and product recommendations to support sales growth.
- Ensured merchandising standards and organized store layout to enhance customer experience.
- Accurately processed transactions and returns, contributing to smooth operations and customer satisfaction.
- Maintained merchandising standards and store organization.
- Oversaw inventory levels and organized stockroom for optimal product accessibility.
Education
MBA -
Western Carolina University
Cullowhee, NC 05.2025 - 05.2026
Bachelor's Degree - Business Administration & Management
Western Carolina University
Cullowhee, NCAssociate's Degree - Criminal Justice
Piedmont University
Demorest, GASkills
- SQL
- SSRS
- TCN Dialer
- High-volume data auditing & validation
- Financial remittance processing & reconciliation
- Workflow documentation & operational process optimization
- Advanced Microsoft Excel
- Property Management Systems (PMS)
- Point of Sale (POS) systems
- Opera PMS
- Sabre SynXis Booking Engine
- Reservations system configuration & occupancy reporting
- Front office financial systems (AP/AR, transaction reconciliation)
- Revenue performance tracking & reporting
- Campaign management & revenue support
- VIP client & high-profile guest management
- Staff training & performance coaching
- Complaint resolution & customer retention strategy
- Cross-functional collaboration
Technical Skills
SQL (data extraction, validation, troubleshooting, reconciliation support), SSRS (report development, modification, scheduling), TCN Dialer (campaign setup, list segmentation, system configuration), High-volume data auditing & validation, Financial remittance processing & reconciliation, Workflow documentation & operational process optimization, Advanced Microsoft Excel (reporting, formulas, data cleanup), Property Management Systems (PMS), Point of Sale (POS) systems, Opera PMS, Sabre SynXis Booking Engine, Reservations system configuration & occupancy reporting, Front office financial systems (AP/AR, transaction reconciliation), Revenue performance tracking & reporting, Campaign management & revenue support, VIP client & high-profile guest management, Staff training & performance coaching, Complaint resolution & customer retention strategy, Cross-functional collaboration across accounting, operations & leadership
Timeline
Data Operations Coordinator
Meridian Financial Services, Inc.
11.2025 - Current
Accounting Assistant
Meridian Financial Services, Inc.
06.2025 - 11.2025
MBA -
Western Carolina University
05.2025 - 05.2026
Reservations Supervisor
The Swag & Cataloochee Ranch - Relais & Chateux
08.2024 - 06.2025
Reservations Specialist
The Swag & Cataloochee Ranch - Relais & Chateux
08.2023 - 08.2024
Guest Service Agent
The Swag - Relais & Chateux
01.2022 - 08.2023
Front Office Manager
Worsham Auto
01.2018 - 01.2022
Sales Associate
Burkes Outlet
01.2018 - 06.2019
Bachelor's Degree - Business Administration & Management
Western Carolina University
Associate's Degree - Criminal Justice
Piedmont University