Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Gray

Miller Place,NY

Summary

Detail-oriented professional with a proven track record of success in process optimization and workflow enhancement. Demonstrates a proactive approach to problem-solving and excels in fast-paced environments. Adept at multitasking while maintaining high standards of quality and efficiency.

Overview

8
8
years of professional experience

Work History

Cleaner

Carrie's Cleaning Service
Miller Place, New York
06.2017 - Current
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Intern

Christine Obrien NP
Rocky Point, New York
04.2023 - 08.2025
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Organized client meetings to provide project updates.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Assistant Customer Service Manager

Carvel Ice Cream Store
Rocky Point, New York
02.2020 - 08.2021
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Bachelor of Science -

Suny Oneonta
New York, NY
05-2025

High School Diploma -

Rocky Point Highschool
New York, NY
06-2021

Skills

  • Problem-solving
  • Time management
  • Quick learner
  • Administrative support
  • Interpersonal and social skills
  • Goal-oriented mindset
  • Dependable and reliable

Timeline

Intern

Christine Obrien NP
04.2023 - 08.2025

Assistant Customer Service Manager

Carvel Ice Cream Store
02.2020 - 08.2021

Cleaner

Carrie's Cleaning Service
06.2017 - Current

Bachelor of Science -

Suny Oneonta

High School Diploma -

Rocky Point Highschool

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Hannah Gray