Hannah Green
Knoxville,TN
Summary
Results-driven Retail Operations Professional with over 13 years of experience, advancing from Deli Clerk to Store Manager. Expertise in inventory management, POS transactions, visual merchandising, and customer service in high-volume environments. Developed and promoted 21 leaders, fostering strong team dynamics and operational excellence. Flexible with scheduling to meet business needs.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Store Manager
Publix Super Markets
Knoxville, TN
01.2023 - Current
- Developed leadership talent from within the team, contributing to the promotion of 8 Managers and 13 Assistant Managers over the course of her Deli Manager and Store Manager tenure; nominated for Publix's George Jenkins Award, the company's top associate honor, in 2024.
- Contributed to approximately 15% year-over-year net profit growth for the store's most recent fiscal year, while sustaining $40M+ in annual sales volume.
- Oversaw daily store operations, ensuring efficient opening/closing procedures, accurate cash handling, and a clean, organized, presentation-ready store.
- Managed inventory accuracy through receiving shipments, conducting cycle counts, and resolving or escalating discrepancies to maintain stock integrity.
- Maintained visual merchandising standards by executing product displays and planograms, enhancing store presentation and customer engagement.
- Build and maintain strong customer relationships, answering questions and resolving service issues to ensure a consistent, high-quality shopping experience.
Assistant Store Manager
Publix Super Markets
Knoxville, TN
01.2020 - 01.2023
- Managed full-store operations across two locations, ensuring efficient opening/closing procedures, optimal staffing, and effective merchandising execution.
- Collaborated with department managers to enhance inventory accuracy and uphold visual merchandising standards.
- Supported daily store operations by coordinating employee schedules and ensuring compliance with policies.
- Trained staff on customer service standards and product knowledge.
- Coordinated inventory management and stock replenishment processes.
Deli Manager
Publix Super Markets
Knoxville, TN
01.2016 - 01.2020
- Managed daily deli operations and staff schedules at Publix Super Markets.
- Oversaw daily operations for two store locations, coordinating ordering, inventory management, product handling, and POS transactions to ensure smooth workflow.
- Oversaw daily operations of deli department, ensuring smooth service and staff coordination. and staff schedules at Publix Super Markets.
- Trained and mentored team members on food safety and customer service standards.
- Maintained inventory levels and ordered supplies to ensure product availability.
Assistant Deli Manager / Deli Clerk
Publix Super Markets
Knoxville, TN
01.2012 - 01.2016
- Promoted from Deli Clerk to Assistant Deli Manager; managed customer service, prepared products, processed POS transactions, and restocked inventory.
- Assisted in managing deli operations and ensuring product quality.
- Oversaw inventory management and maintained stock levels for deli products.
- Trained staff on food safety standards and proper handling procedures.
Education
High School Diploma -
South High School/GED
Sioux City, IASkills
- Inventory Management, Receiving & Cycle Counts, POS Systems & Cash Handling, Visual Merchandising & Planogram Execution, Store Opening & Closing Procedures, Customer Service & Relationship Building, High-Volume Retail Operations, Team Training & Coaching, Reporting & Documentation, Loss Prevention & Compliance
- Inventory management
- Visual merchandising
- Staff training
- Staff Scheduling
- Microsoft Excel, Outlook, Teams, OneNote, SharePoint, Power BI, Power Apps
Personal Information
- Title: Retail Operations Professional | Inventory, Merchandising & Customer Service
- Nationality: U.S. Citizen
- Availability: Willing to Relocate to Bastrop, TX
Certification
Food Safety Certification Publix Super Markets
CPR AED certified.
Timeline
Store Manager
Publix Super Markets
01.2023 - Current
Assistant Store Manager
Publix Super Markets
01.2020 - 01.2023
Deli Manager
Publix Super Markets
01.2016 - 01.2020
Assistant Deli Manager / Deli Clerk
Publix Super Markets
01.2012 - 01.2016
High School Diploma -
South High School/GED