Hannah Grooms
Nashville,TN
Summary
Dynamic F&B leader with a proven track record at Margaritaville Hotel Nashville, enhancing team engagement by 64% and optimizing inventory management. Skilled in Adobe Creative Suite and workforce management, I excel in fostering team leadership and relationship building, driving exceptional service and operational excellence.
Overview
7
7
years of professional experience
Work History
F&B Manager - Fin's
Margaritaville Hotel Nashville
Nashville, TN
08.2023 - Current
- Conducted training sessions to enhance employee performance and tackle weak areas.
- Oversaw budgets and expenditures to ensure cost-effectiveness.
- Facilitated team sessions to discuss business outcomes and relay ongoing priorities.
- Addressed customer complaints promptly, ensuring brand reputation.
- Designed initiatives to enhance team member engagement, resulting in a 64% increase within a year.
- Navigated crisis situations by providing effective leadership.
- Performed performance evaluations to enhance team development.
- Optimized inventory management to balance supply with demand and reduce excess.
F&B Manager - JWB
Margaritaville Hotel Nashville
Nashville, TN
07.2023 - 08.2023
- Consistently delivered exceptional service to ensure guest contentment.
- Efficiently multitasked to support team operations.
- Handled diverse responsibilities proficiently.
- Cultivated customer relationships to enhance company outcomes.
- Oversaw establishment's start and end-of-day procedures.
- Collaborated effectively with various departments.
- Mediated employee conflicts by offering counsel on procedural guidelines.
- Delegated work to staff, setting priorities and goals.
F&B Supervisor - Fin's
Margaritaville Hotel Nashville
Nashville, TN
09.2022 - 07.2023
- Maintain excellent standards of customer satisfaction in restaurant environments.
- Supported team members in completing various projects efficiently.
- Oversaw multiple positions effectively.
- Conducts training sessions for newly hired employees.
- Interacted with customers to boost company outcomes.
- Managed daily opening and closing procedures.
- Coordinated tasks with various departments within the organization.
Key Holder/Bartender Supervisor
Third and Home
Nashville, TN
02.2019 - 09.2022
- Strengthened client retention by developing lasting relationships.
- Aided in maintaining cleanliness to ensure excellent store image.
- Enhanced space usage through strategic organization of storage areas.
- Aided in formulating sustainable business plans, gathering insights from guest relations to refine processes.
- Maintained accurate register counts and balances.
- Handled incoming shipments and stocked products in designated areas.
- Performed meticulous opening, closing, and shift transition duties to maintain daily operational excellence.
- Handled key holder tasks including store opening and closing.
Shift Leader
Snappy Tomato Pizza
Union City, TN
08.2017 - 03.2019
- Executed and managed various roles.
- Ensure timely opening and secure closing of the facility.
- Executed deposit processing and record-keeping with precision.
- Remedied any technological issues.
- Facilitated orientation programs for recently hired employees.
- Consistently delivered enjoyable and memorable dining encounters.
- Assisted colleagues during peak times.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained positive working relationship with fellow staff and management.
Education
Associate of Arts - Visual Communications
West Kentucky Community And Technical College
Paducah, KY12-2017
Skills
- Adobe Creative Suite
- Experienced with Microsoft Office Suite
- Cross-Platform Operating System Knowledge
- Social Media Campaign Execution
- Memorization of Product Information
- Address Minor Technical Problems
- Marketing
- Workforce management
- Work prioritization
- Policy and procedure development
- Team leadership
- Relationship building
- Time management
- Staff development
Accomplishments
- Progressed through management positions at Margaritaville Hotel Nashville in a short time span.
- Recognized my Margaritaville Hotel's Corporate company as one of their new Rising Stars in management positions across all properties.
References
References available upon request.
Timeline
F&B Manager - Fin's
Margaritaville Hotel Nashville
08.2023 - Current
F&B Manager - JWB
Margaritaville Hotel Nashville
07.2023 - 08.2023
F&B Supervisor - Fin's
Margaritaville Hotel Nashville
09.2022 - 07.2023
Key Holder/Bartender Supervisor
Third and Home
02.2019 - 09.2022
Shift Leader
Snappy Tomato Pizza
08.2017 - 03.2019
Associate of Arts - Visual Communications
West Kentucky Community And Technical College
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