Hannah G. Thomas
Tabor City,NC
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Results-CX Companies
Pharmacy Services
Jacksonville, NC
10.2025 - 03.2026
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Processed and reviewed claims for accuracy and compliance with organizational policies.
- Managed documentation and maintained organized records of claims submissions and outcomes.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Collaborated with healthcare providers to gather necessary documentation for authorization approvals.
- Analyzed denial reasons to identify trends and recommend process improvements for future submissions.
Complete Health Advisors
Verification Specialist
Portland, OR
06.2024 - 04.2025
- Provided health guidance to clients, ensuring adherence to best practices and regulatory standards.
- Developed educational materials to enhance client understanding of health programs and services.
- Conducted thorough assessments of client health needs, tailoring solutions for individual requirements.
- Collaborated with multidisciplinary teams to coordinate comprehensive health strategies for diverse populations.
- Resolved patient inquiries and issues, ensuring high levels of customer satisfaction and retention.
- Conducted thorough audits of data entries to ensure accuracy and compliance with company standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Agent
License Plate Agency
Whiteville, NC
11.2018 - 11.2020
- I was a title agent. I would help process title work and get it ready to be sent to Raleigh so the customers would have the title in their name. Sometimes I would help with dealer work if they needed me too. I would also help with renewals of the customer's sticker for the upcoming year. I helped answer the phone and help customers with any questions they may have about a title or renewal. At the end of the day we would print off our sales at the end of the day and count our money that we collected at the end.
- Assisted customers in understanding licensing requirements and navigating complex processes.
- Processed vehicle registration applications efficiently, ensuring compliance with state regulations.
- Managed inventory of license plates, maintaining accurate records and supply levels.
- Coordinated with local authorities to resolve discrepancies in vehicle registrations promptly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Sales
Car City
Whiteville, NC
04.2016 - 09.2016
- Go out on the lot and talk to customers about buying a car. If they agree I do a credit application on them and see if they can get approved. I get pay stubs to make sure their income is where it needs to be to buy. Once they are approved I show them the car and we go on a test drive if they like we go over payments and then we get insurance all this is done within a couple of hours In the meantime i answer phones and transfer them to the right people i also use the computer throughout the day
- Implemented innovative sales techniques to boost customer engagement and drive online sales growth.
Switchboard Operator
BB&T Call Center
Whiteville, NC
09.2013 - 09.2015
- Answered calls and transferred them to their right person or department. Answered any questions the clients may have. Helped with fulfillment by making and checking brochures to be sent out to Bank clients.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate call logs and records to support data integrity and reporting needs.
- Led team efforts in managing high call volumes during peak hours, ensuring consistent service quality.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
Assistant
Department Of Aging
Whiteville, NC
11.2012 - 11.2013
- Assisted with selling Ensure to clients and kept stocked as needed. Answered the phones and directed clients to the right person in the building. Assisted with cleaning up for the day and making sure papers were filed in the right areas.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Day Care Assistant
Little Blessings Daycare
Chadbourn, NC
06.2010 - 10.2010
- Assisted with children from ages one to thirteen. Walking school age children from the bus safely to daycare. Assisted day care providers with supervision of ages one to five, ensuring safety during play and other activities. Assisted with preparations for arrival of parents at end of day, making sure the children were tidy and had belongings ready for home.
- Supported daily activities, fostering a safe and nurturing environment for children.
- Assisted in developing age-appropriate lesson plans to enhance children's learning experiences.
- Facilitated communication between parents and staff regarding children's progress and needs.
- Monitored children's behavior, ensuring adherence to safety protocols and guidelines.
Waitress
Williamson's BBQ
Chadbourn, NC
06.2006 - 11.2006
- Provided excellent customer service. Greeted customers in a friendly manner. Operated the drive-thru window. Received customer orders and served them promptly and efficiently. Operated the cash register to accept payments and make change. Assisted with cleaning at the end of shift. Prepared for the night shift.
- Provided exceptional customer service, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Implemented suggestions for menu improvements based on customer feedback, increasing repeat visits.
- Developed strong relationships with regular customers, fostering a welcoming atmosphere.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Basic Skills Plus - GED
Southeastern Community College
Whiteville, NC05-2013
Medication Aide for Adult Care Homes Certificate - undefined
Southeastern Community College
Whiteville, NC08-2012
Career Readiness Certificate - undefined
Southeastern Community College
Whiteville, NC04-2012
Health Care Academy Certificate - undefined
Southeastern Community College
Whiteville, NC04-2012
Early College Program - undefined
Southeastern Community College
Whiteville, NC01-2007
Skills
- Excellent communication, customer service and interpersonal skills
- Enjoys new challenges, takes initiative, and takes pride in doing a good job
- Energetic, dependable, trustworthy, and organized
- Strong computer and Internet skills
- Good listener follows instructions well, and willing to learn
- Gets along well with supervisors, co-workers, and customers
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Computer skills
- Active listening
Timeline
Results-CX Companies
Pharmacy Services
10.2025 - 03.2026
Complete Health Advisors
Verification Specialist
06.2024 - 04.2025
Agent
License Plate Agency
11.2018 - 11.2020
Sales
Car City
04.2016 - 09.2016
Switchboard Operator
BB&T Call Center
09.2013 - 09.2015
Assistant
Department Of Aging
11.2012 - 11.2013
Day Care Assistant
Little Blessings Daycare
06.2010 - 10.2010
Waitress
Williamson's BBQ
06.2006 - 11.2006
Medication Aide for Adult Care Homes Certificate - undefined
Southeastern Community College
Career Readiness Certificate - undefined
Southeastern Community College
Health Care Academy Certificate - undefined
Southeastern Community College
Early College Program - undefined
Southeastern Community College
Basic Skills Plus - GED
Southeastern Community College