Hannah Hald
Columbus,OH
Summary
Ambitious healthcare professional offering over 9 years of experience in hospital and office fast-paced settings. Competent in patient relations, handling and resolving problems, and multi-tasking. Outgoing and upbeat with excellent communication skills.
Overview
9
9
years of professional experience
Work History
Physician Liaison
Ohio Gastroenterology Group, Inc.
05.2022 - Current
- Document all correspondence with patient and office staff and kept accurate records using Electronic Clinical Works and Ggastro.
- Review physician schedule and advise management of questionable appointments to maximize efficiency of physicians' schedule.
- Schedule appointments following practice protocols.
- Advocated for patients by communicating care preferences to practitioners and identifying insurance coverage limitations.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Collaborated with leadership to create new statement of work (SOW) to trial a new program and enhance patient care.
- Created materials for team members to provide clear and concise information to aid in patient education and assist with prior authorizations.
- Support and assist other team members with more difficult tasks.
- Follow-up/ review orders to ensure proper testing/orders are completed at physician's discretion.
- Review tasks, documents, insurance forms, prescriptions, and other patient documents for physician and obtain signature when necessary.
- Send prescriptions to pharmacy or patient as advised by physician.
- Obtain authorization/appeals for prescriptions ordered by physician.
- Document patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Answered telephone calls to offer office information, answer questions, and triage patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant/ Phlebotomist Lead
Arlington Mill Run Internal Medicine
04.2016 - 04.2022
- Oversaw laboratory, trained new employees, and managed five staff members to ensure patient care was met by enforcing protocols that led to a high functioning laboratory.
- Documented vital signs and health history for patients in clinic.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected blood and urine specimens and prepared them for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and triage patients.
- Maintain CLIA certification of office by completing routine checks of point-of-care testing along with a current log kept for CLIA/OSHA compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Kept laboratory supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
Patient Support Assistant
Ohio Health, Doctors Hospital
07.2014 - 01.2016
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Helped other staff with patient transfers by moving patients between departments.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Performed EKG and blood glucose checks at bedside.
- Adapted to high volumes of patients.
- Working efficiently and quickly in high stress situations.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Collaborated with other medical staff to achieve high level of patient safety and care.
Education
Biology
Ohio State University
Columbus, OH2025
Biology
Columbus State Community College
Columbus, OH05.2022
Certified Medical Assistant -
Ohio School of Phlebotomy
Columbus, OH02.2016
Certified Phlebotomy Technician -
Ohio School of Phlebotomy
Columbus, OH02.2015
High school diploma -
Grove City High School
Grove City, OH06.2010
Skills
- Ability identify inefficiencies and aid in solutions
- Effectively communicates information to team members to ensure accurate and efficient patient care
- Confident and rational ability to perform in a team or independently
- Remarkable organizational and interpersonal skills
- Providing patient-focused care by being an advocate for patients
Timeline
Physician Liaison
Ohio Gastroenterology Group, Inc.
05.2022 - Current
Medical Assistant/ Phlebotomist Lead
Arlington Mill Run Internal Medicine
04.2016 - 04.2022
Patient Support Assistant
Ohio Health, Doctors Hospital
07.2014 - 01.2016
Biology
Ohio State University
Biology
Columbus State Community College
Certified Medical Assistant -
Ohio School of Phlebotomy
Certified Phlebotomy Technician -
Ohio School of Phlebotomy
High school diploma -
Grove City High School
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