Hannah Hammond
Pittsburgh,PA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
08.2021 - Current
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
Hostess
Monte Cello's
02.2021 - 08.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Backed up servers by checking on tables and retrieving items for guests.
Cashier
Dicks Sporting Goods
07.2020 - 07.2021
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
Education
Bachelor of Arts - International Relations, Middle Eastern Studies
Pennsylvania State University
University Park, PA05.2026
Skills
- Exceptional customer service
- Coordinating Orders
- Order Taking
- Adaptable and Flexible
- Reliable and Dependable
- Display Maintenance
- Point of Sale Knowledge
Languages
French
Limited Working
Timeline
Barista
Starbucks
08.2021 - Current
Hostess
Monte Cello's
02.2021 - 08.2022
Cashier
Dicks Sporting Goods
07.2020 - 07.2021
Bachelor of Arts - International Relations, Middle Eastern Studies
Pennsylvania State University
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