Hannah Hamrick
Saint Augustine
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host
Casa Reina
Saint Augustine, FL
08.2025 - Current
- Greeted and seated guests promptly, creating a welcoming atmosphere for all diners.
- Managed reservations efficiently to maximize seating capacity during peak hours.
- Anticipated guest needs, enhancing overall dining experience through attentive service interactions.
- Resolved guest complaints swiftly, turning potential issues into positive experiences consistently.
- Monitored dining area cleanliness, contributing to a pleasant environment for patrons.
- Trained new hosts on company protocols and customer service best practices regularly.
- Maintained knowledge of menu offerings, ensuring accurate communication with guests at all times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Server/Host
The Commander's Shellfish Camp
Saint Augustine, FL
03.2025 - 08.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Memorized menu to help diners make informed meal choices.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Listened to customer concerns and complaints and quickly rectified issues.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Monitored dining area for cleanliness, promptly addressing any mess or spills.
Assistant Manager
Southern Creamery Co
Fairmount, GA
08.2021 - 02.2025
- Created weekly work schedules for kitchen personnel based on anticipated business volume.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Complied with all health and safety regulations while performing job duties.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Provided excellent customer service by helping customers with all their needs and desires.
- I baked all the products for the day and made all the ice cream. Kept all shelves stocked.
Team Member
Chick-fil-A
Dalton, GA
09.2020 - 08.2021
- Determined consumer needs to provide products and services appealing to larger market.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding menu items, pricing, and availability.
- I took customers' orders in the drive-thru, and packed and prepared the food for the drive-thru.
- Followed safety processes for all manual and electric cleaning equipment.
- Sanitized frequented areas and equipment using approved supplies.
Server
Cracker Barrell Old Country Store
Calhoun, GA
08.2019 - 09.2020
- Provided excellent customer service to ensure satisfaction.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Responded to ad hoc cleaning duties at end of shift.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Associate of Science - Astronomy
Dalton State College
Dalton, GA05-2024
Skills
- Sales monitoring
- Customer service and satisfaction
- Inventory management
- Effective time management
- Food safety practices
- Professionalism and courtesy
- Exceptional customer service
- Upselling techniques
- Multitasking proficiency
Certification
Serve Safe Certified
Timeline
Host
Casa Reina
08.2025 - Current
Server/Host
The Commander's Shellfish Camp
03.2025 - 08.2025
Assistant Manager
Southern Creamery Co
08.2021 - 02.2025
Team Member
Chick-fil-A
09.2020 - 08.2021
Server
Cracker Barrell Old Country Store
08.2019 - 09.2020
Associate of Science - Astronomy
Dalton State College