Hannah Hamrick
Summary
Dedicated to creating a welcoming atmosphere through effective communication and prompt resolution of guest inquiries. Maintains high standards of service by consistently addressing customer needs and fostering positive dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host
Casa Reina
08.2025 - Current
- Greeted and seated guests promptly, fostering a welcoming atmosphere that enhanced overall dining experience.
- Resolved guest complaints swiftly, turning potential issues into positive experiences consistently.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Monitored dining area cleanliness, contributing to a pleasant environment for patrons.
- Trained new hosts on company protocols and customer service best practices regularly.
- Managed high-pressure situations with composure, ensuring smooth service for large parties and unexpected events during busy shifts.
- Facilitated team collaboration through clear communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Server/Host
The Commander's Shellfish Camp
03.2025 - 08.2025
- Greeted and accommodated guests, building positive experience from first interaction.
- Delivered exceptional customer service by proactively anticipating needs and promptly addressing requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Monitored guest satisfaction throughout meal service, replenishing drinks and promptly addressing additional requests.
- Promoted menu items by suggesting appetizers, drinks, and desserts to enhance guest experience.
- Memorized menu to help diners make informed meal choices.
- Listened to customer concerns and complaints and quickly rectified issues.
Assistant Manager
Southern Creamery Co
08.2021 - 02.2025
- Created weekly work schedules for kitchen personnel based on anticipated business volume.
- Ordered ingredients for daily operations, ensuring recipe items were consistently available.
- Provided excellent customer service by helping customers with all their needs and desires.
- Baked daily products and made ice cream while maintaining stock levels on all shelves.
- Complied with all health and safety regulations while performing job duties.
- Counted tills at shift start, balanced and reconciled register to accurately reflect financial transactions.
Team Member
Chick-fil-A
09.2020 - 08.2021
- Took customers' orders in the drive-thru, and packed and prepared the food for the drive-thru.
- Responded to customer inquiries about menu items, pricing, and availability to ensure informed decisions.
- Guided customers over the phone on store operations, product details, and order placement.
- Identified consumer needs to enhance product offerings and services for broader market appeal.
Server
Cracker Barrell Old Country Store
08.2019 - 09.2020
- Delivered exceptional customer service, enhancing overall dining experience.
- Showcased enthusiasm and expertise about restaurant menu, enhancing customer engagement.
- Presented menus and answered questions regarding items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated customer complaints to kitchen staff and facilitated prompt replacement items.
- Restocked service areas with necessary supplies during slow hours.
Education
Associate of Science - Astronomy
Dalton State College
Dalton, GA05-2024
Associate of Science - Sonography
St. Johns River State College
Jacksonville, FL01-2029
Skills
- Sales analysis
- Food safety practices
- Sales monitoring
- Upselling techniques
- Inventory management
- Reservation management
- Professional conduct
- Multitasking proficiency
- Team collaboration
- Professionalism and courtesy
Certification
Serve Safe Certified
References
Laura, Haverkos, Owner, southerncreameryco@gmail.com, 706-671-9048, Southern Creamery, Former Boss
Timeline
Host
Casa Reina
08.2025 - Current
Server/Host
The Commander's Shellfish Camp
03.2025 - 08.2025
Assistant Manager
Southern Creamery Co
08.2021 - 02.2025
Team Member
Chick-fil-A
09.2020 - 08.2021
Server
Cracker Barrell Old Country Store
08.2019 - 09.2020
Associate of Science - Astronomy
Dalton State College
Associate of Science - Sonography
St. Johns River State College