Hannah Harper
Hendersonville,TN
Summary
Organized and dedicated Support Specialist with proven skills in providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Tax Support Specialist
LBMC, Tax and Accounting
11.2022 - Current
- Supported teammates during peak tax season by assisting in various tasks as needed.
- Extensive use in software such as Excel, Microsoft Word, Smartsheet, Adobe PDF, Go File Room, and SafeSend.
- Streamlined tax filing processes for increased efficiency and reduced errors.
Second Assistant Manager
Men's Wearhouse
08.2021 - Current
- Guide customers through rental and purchase decisions by engaging in conversation to uncover individual's unique needs.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shift Lead
Walgreens
07.2020 - 05.2021
- Conducted daily operations including opening the store, prescription filling, receiving inventory, and resolving customer complaints or returns.
- Cash handling of 8 POS systems daily with proper documentation of changes.
- Built and changed weekly promotion displays to encourage new products.
Education
Bachelor of Business Administration -
Middle Tennessee State University
Murfreesboro, TN05.2022
High School - Entrepreneurship
Riverdale High School
Murfreesboro, TN05.2018
Skills
- Client Confidentiality
- Document Preparation
- Data inputting
- Customer Service and Engagement
Timeline
Tax Support Specialist
LBMC, Tax and Accounting
11.2022 - Current
Second Assistant Manager
Men's Wearhouse
08.2021 - Current
Shift Lead
Walgreens
07.2020 - 05.2021
Bachelor of Business Administration -
Middle Tennessee State University
High School - Entrepreneurship
Riverdale High School
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