Hannah Harvey
Morehead City,NC
Summary
Dynamic and dependable Assistant Food and Beverage Director at DoubleTree By Hilton Atlantic Beach, skilled in staff coordination and customer satisfaction. Exhibits strong work ethic, and talent for building rapport with coworkers and customers. Successfully organized large-scale events, enhancing guest experiences through strategic planning and effective task delegation. Passionate about training and mentoring, fostering a collaborative environment that drives high-quality service and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Director
DoubleTree By Hilton Atlantic Beach
Atlantic Beach, NC
08.2020 - Current
- Organized special events such as banquets, weddings, and private parties.
- Directly communicated with clients to ensure a successful event.
- Oversaw the setup and execution of banquets for up to 400 people.
- Supervised a staff of over 20 people, delegating tasks based on the strengths and weaknesses of individuals.
- Coordinated multiple events across all three F&B segments.
- Mentored workers in food preparation, money handling, and cleaning roles to support seamless restaurant operations.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted staff by serving food and beverages, or bussing tables when needed.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Established new policies and procedures aimed at increasing operational efficiency for employees and elevating guest satisfaction experience.
Bartender
Hudson's Grill
Columbus , GA
11.2019 - 03.2020
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Bartender
Pescara
Atlantic Beach, NC
06.2019 - 09.2019
- Assisted in the preparation of specialty cocktails, as requested by patrons.
- Effectively multitasked within a fast-paced environment.
- Created locally and seasonally inspired cocktail specials.
- Facilitated wine selection for customers based on meal pairings and special events.
- Highlighted wine offerings for guests, increasing sales of premium bottles by suggesting multiple options within different price categories.
- Maintained knowledge of daily specials and signature menu items.
- Created visually appealing beverage presentations for customers using garnishes, and other decorations.
Bartender
Idle Hour Biergarten
Atlantic Beach, NC
04.2019 - 09.2019
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Worked in close collaboration with team members to ensure that customers received high-quality service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Education
High School Diploma -
Turners Fall High School
Montague, MA06-2013
Skills
- Staff Coordination
- Customer Service And Satisfaction
- Customer Assistance
- Cross-Functional Collaboration
- Training And Mentoring
- Strategic Planning
- Task Delegation
- Service Planning
Affiliations
- Practicing yoga
- Enjoying the outdoors through hiking, kayaking, camping etc.
- Reading fantasy fiction books.
- Watching Documentarys
Certification
- ServeSafe Certified
- TIPS Certified
Timeline
Assistant Food and Beverage Director
DoubleTree By Hilton Atlantic Beach
08.2020 - Current
Bartender
Hudson's Grill
11.2019 - 03.2020
Bartender
Pescara
06.2019 - 09.2019
Bartender
Idle Hour Biergarten
04.2019 - 09.2019
High School Diploma -
Turners Fall High School
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