HANNAH HAWKS
Surprise,AZ
Summary
Results- Driven KYC QC Manager at City National Bank with a strong focus on quality control and regulatory compliance in KYC/BSA/AML. Developed and implemented KYC and QC processes that significantly improved operational efficiency and quality metrics. Proficient in data analysis and team leadership, ensuring adherence to regulations while fostering the growth of junior analysts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
KYC QC Manager
City National Bank
Phoenix, AZ
01.2025 - Current
- Established quality control processes ensuring compliance with industry regulations.
- Conducted thorough reviews of KYC onboarding files to uphold quality standards.
- Collaborated with IT partners to develop QC reporting and enhance KYC workflows.
- Facilitated stakeholder communication to resolve quality issues promptly.
KYC Analyst Senior
City National Bank
Phoenix, AZ
01.2025 - 01.2025
- Established processes and procedures to enhance AML and KYC compliance operations.
- Conducted comprehensive customer due diligence assessments to ensure regulatory compliance.
- Guided junior analysts through complex investigations, promoting skill development.
- Trained new analysts on KYC processes and best practices for operational efficiency.
- Reviewed customer documentation to verify adherence to KYC regulations.
- Verified customer identities utilizing public records and financial databases.
- Analyzed customer data to detect suspicious activities and potential money laundering schemes.
Mortgage Processor
City National Bank
Phoenix, AZ
01.2021 - 01.2023
- Reviewed loan applications for completeness and accuracy
- Coordinated with underwriters to resolve loan-related issues
- Managed communication with clients throughout the loan process
- Ensured compliance with regulatory guidelines and company policies
Education
B.A. - Secondary Education; Spanish
Arizona State University
Tempe, AZ01.2017
Skills
- Quality control and regulatory compliance
- Performance metrics analysis
- Problem-solving skills
- KYC/BSA/AML regulations
- Effective communication
- Team leadership
- Data analysis and process improvement
- Customer due diligence
- Attention to detail
- Training development
Certification
CKYCA
References
References available upon request
Timeline
KYC QC Manager
City National Bank
01.2025 - Current
KYC Analyst Senior
City National Bank
01.2025 - 01.2025
Mortgage Processor
City National Bank
01.2021 - 01.2023
B.A. - Secondary Education; Spanish
Arizona State University