Led a team of coaches to ensure consistent, high-quality delivery of classes.
Conducted regular performance evaluations to always increase trainer effectiveness and member progress.
Trained new coaches on company standards, policies, heart rate technology, and effective coaching techniques.
Fostered a positive environment for team and members alike with clear communication and motivational techniques.
Collaborated with management on strategic initiatives to increase member base and revenue streams.
Organized community events in and out of the studio to promote brand and increase member engagement
Streamlined scheduling process to improve operational efficiency in the studio, and confirm accuracy of class coach and events.
Maintained up-to-date knowledge of industry trends, integrating new techniques and technology, and clearly communicated and trained coaches on all new information.
Maximize workout effectiveness by educating members on proper techniques while simultaneously reducing injury risk.
Maintained communication between coaches, front of house staff, and management to ensure a cohesive team environment focused on delivering quality service.
Organized special events, such as, fitness challenges and workshops to increase members effort towards a healthier lifestyle.
Consistently evaluated all equipment issues to ensure safety.
Conducted follow-up calls with first time leads to maximize member base, workout satisfaction, and foster relationships with all who enter the studio.
Reached out to members who were not in on a consistent schedule, out for an abnormal duration, out for medical and family leave to further build personalized relationships.
Increased studio revenue by promoting and selling higher membership premiums, packs of classes, and in-studio merchandise.
Remained current on all certifications required for role, such as, CPR/AED, Certified Personal Training, and Orangetheory Fitness certifications.