Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Heinrich

Wesley Chapel

Summary

Hardworking and focused worker offering excellent communication, planning and prioritization skills demonstrated at every job. Able to keep up with fast paced environments and still maintain customer satisfaction with a friendly smile on my face.

Overview

3
3
years of professional experience

Work History

Admissions Assistant

Flagler College
02.2024 - Current
  • Handles incoming and outgoing mail and faxes.
  • Create packages for incoming students
  • Unload boxes and mail to then organize in its correct spot
  • Contributed to the development of new ideas in order to get high school students interested in applying to Flagler College

Team Member

Target
11.2022 - Current
  • Cross trained in both grocery and Starbucks
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and encouraging teamwork.
  • Handled customer complaints or questions to the best of my ability with patience to help them resolve any issues they may have had.
  • Trained new baristas in Starbucks

Guest Service Representative

Hard Rock Stadium
05.2023 - 05.2023
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction at the F1 Miami Grand Prix.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Directed ticket holders to seats and facility locations.
  • Handled emergency situations calmly, following established protocols to ensure patron safety.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.

Barista

Starbucks
07.2021 - 05.2022
  • Learned recipe items and seasonal offerings to best meet customer needs in a timely manner.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Team Lead

Panera Bread
10.2020 - 06.2021
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Applied effective time management techniques to meet tight deadlines.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Arts - Public Relations

Flagler College
Saint Augustine, FL
05.2026

High School Diploma -

Pasco High School
Dade City, FL
06.2023

Skills

  • Customer service abilities
  • Decision-making capabilities
  • Able to quickly resolve problems
  • Formula One background knowledge
  • Quick learner for any tasks

Timeline

Admissions Assistant

Flagler College
02.2024 - Current

Guest Service Representative

Hard Rock Stadium
05.2023 - 05.2023

Team Member

Target
11.2022 - Current

Barista

Starbucks
07.2021 - 05.2022

Team Lead

Panera Bread
10.2020 - 06.2021

Bachelor of Arts - Public Relations

Flagler College

High School Diploma -

Pasco High School

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Hannah Heinrich