Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Hempfield Thompson

Mount Pleasant,PA

Summary

Compassionate and detail-oriented registered nurse with over 5 years of diverse clinical experience, including maternity care and outpatient primary care triage. Skilled in patient assessment, care coordination, and health education across a wide range of populations. Proven ability to collaborate with interdisciplinary teams, navigate complex healthcare systems, and support patients with chronic and acute conditions. Currently pursuing a BSN to further strengthen leadership and population health knowledge. Eager to transition into a medical case management role to proactively guide patients through individualized care plans, reduce barriers to care, and improve health outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Triage RN

Forbes Family Medicine
Monroeville, PA
02.2025 - Current
  • -Assess patient symptoms via phone calls, secure messages, or in-person walk-ins to determine acuity and appropriate level of care.
  • -Prioritize and manage a high volume of patient inquiries while maintaining safe, patient-centered nursing practices.
  • -Provide clinical advice and symptom management within the RN scope, utilizing evidence-based triage protocols and provider guidelines.
  • -Collaborate with physicians and advanced practice providers to support clinical decision-making and patient care plans.
  • -Schedule urgent or routine appointments based on triage assessment and provider availability.
  • Facilitate referrals to specialists, urgent care, or emergency services as needed.
  • -Accurately document all patient interactions, triage assessments, and nursing actions in the electronic medical record (EMR).
  • -Assist with medication refills, prior authorizations, and coordination of lab or imaging follow-ups.
  • -Identify high-risk patients and escalate their care to the zcare coordination, social work, or behavioral health teams when appropriate.
  • -Participate in quality improvement efforts, nursing protocol development, and team huddles to enhance clinical efficiency.
  • -Serve as a resource for patients and caregivers navigating outpatient care, community resources, and insurance requirements.

Labor & Delivery RN

Magee Women’s Hospital
Pittsburgh, PA
05.2022 - 09.2024
  • -Assisted in the successful delivery of 200+ newborns on the Labor and Delivery Unit.
  • -Enhanced patient trust and compliance by providing culturally tailored care.
  • -Utilized hospital translating services to provide effective care to non-English speaking patients to improve communication accuracy.
  • -Maintained vigilance over maternal and neonatal health, leading to a reduction in delivery complications.
  • -Used AWHONN standards to improve the quality and efficiency of care provided to mom and baby.
  • -Trained new nurses on best practices for patient documentation, patient and family communication, and hospital policies and procedures.
  • -Educated parents on breastfeeding techniques, including latching and feeding cues.
  • -Performed Condition O nurse obligations of responding to critical maternity patients coming through the ED and responding to assist with emergency c-sections.
  • -Instilled a culture of open communication with vulnerable patient populations to dispel fear and anxiety.
  • -Facilitated access to vital community resources for expecting mothers, improving prenatal care outcomes.

Medsurg/Tele RN

Excela Health
Mt. Pleasant, PA
12.2020 - 11.2021
  • -Delivered full-spectrum care from wound management to medication administration for a 1:6 nurse-patient ratio, improving patient satisfaction.
  • -Administered dignified, compassionate care to terminal and elderly patients, significantly improving their comfort.
  • -Turned and positioned immobile patients 3 times per day while maintaining proper body alignment to help reduce pressure injuries.
  • -Performed urinary catheter insertion/removal, finger stick blood sugars, routine urine and stool specimen collection, ostomy care, emptying drainage receptacles/tubes, and bladder scans.
  • -Collaborated with doctors during rotations with an empathetic approach to building patient trust and enhancing the quality of care.
  • -Updated existing documentation throughout admission to improve efficiency for healthcare providers when interacting with patients.

Education

ADN -

Westmoreland County Community College
Youngwood, PA
05.2020

Skills

  • Maternal-Child Health & Women’s Wellness
  • High-Risk Pregnancy Triage & Coordination
  • Neonatal Follow-Up & Family Support
  • Complex Care Navigation
  • Clinical Assessment & Prioritization
  • Patient and family education
  • EMR Proficiency (Cerner/Epic)
  • Insurance/Payer Coordination (Medicaid, Commercial Plans)
  • Psychosocial Support & Community Resources
  • HIPAA-compliant documentation
  • Patient documentation
  • Clinical collaboration
  • Care coordination
  • Cultural competence
  • Time management
  • Patient advocacy

Certification

  • NRP
  • ACLS
  • BLS
  • Intermediate EFM
  • Certified Breastfeeding Counselor

Timeline

Triage RN

Forbes Family Medicine
02.2025 - Current

Labor & Delivery RN

Magee Women’s Hospital
05.2022 - 09.2024

Medsurg/Tele RN

Excela Health
12.2020 - 11.2021

ADN -

Westmoreland County Community College

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