Hannah Hernandez
PF Changs Restaurant
Houston,TX
2
Languages
4
years of professional experience
Detail-oriented student with experience in fast-paced environments. Proven ability to manage multiple tasks efficiently while maintaining high standards of customer service. Seeking to leverage adaptability and detail-oriented skills to create exceptional patient experiences.
Work History
Host
2 Years- Greeted and seated guests to create a welcoming atmosphere that enhances overall dining experience.
- Managed waitlists to improve guest flow and increase satisfaction during peak hours.
- Assisted servers by communicating special requests and food allergies promptly.
- Maintained cleanliness and organization of dining area to support positive guest experiences and uphold restaurant standards.
- Trained new hosts on procedures and customer service standards effectively.
- Managed multi-line phone system and pleasantly greeted guests.
Bartender
1 Year 6 Months- Prepared and served cocktails, beers, and wines following PF Chang's recipes and standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented efficient workflows during peak hours to enhance service speed and guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Assisted in managing inventory levels, ensuring timely restocking of supplies and ingredients.
Server
2 Years 4 Months- Delivered exceptional customer service in fast-paced dining environment.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed food and beverage orders accurately using POS system.
- Resolved customer inquiries and issues, contributing to improved guest satisfaction.
- Managed multiple tables simultaneously, ensuring consistent service quality in a fast-paced environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with colleagues during peak hours, enhancing team efficiency and service delivery.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Arts
Associate of Science
Skills
Multitasking
Front of house organization
Highly reliable
Team collaboration
Detail-oriented
Adaptable to change
Languages
English
Native or Bilingual
Spanish
Limited Working
Work History
01-2024
Timeline
Bartender
PF Changs Restaurant
02.2025 - CurrentRead More
Server
PF Changs Restaurant
04.2024 - CurrentRead More
Host
Outback Steakhouse
04.2022 - 04.2024Read More
Lone Star College
Associate of Science
Read More
Texas State University
Bachelor of Arts
Read More