Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
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Hannah Herrera

Green Cove Springs,FL

Summary

Creative barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Skilled in critical thinking and adapting to change in high stress settings. Curious and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Starbucks Barista

Sodexo Dining
Lynchburg, VA
01.2022 - 10.2024
  • Operated the cash register, collected payments, and provided accurate change.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Memorized official and off-menu coffee and tea preparations.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Maintained a calm demeanor during high-volume periods and special events.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.

Student Nurse Intern

Hospital San Francisco del EISS
Quito, Ecuador
05.2023 - 07.2023
  • Assisted nursing staff with patient care, including bathing and dressing patients.
  • Conducted health assessments on new admissions.
  • Observed and monitored patient vital signs.
  • Administered medications under the supervision of RNs or physicians.
  • Assisted with treatments, such as wound dressings and catheterizations.
  • Collaborated with interdisciplinary teams to develop individualized care plans for each patient.
  • Educated patients about their diagnoses, medications, nutrition, and other healthcare topics.

Server

Hawaiian Poke and Greens
Lynchburg, VA
01.2023 - 05.2023
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Addressed customer needs, responding to specific requests.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
  • Took orders from customers accurately and in a timely manner.

Camp Counselor

Kids Across America
Golden, MO
05.2021 - 06.2021
  • Engaged children in arts and crafts, cheers, sports, and water activities while maintaining a safe environment.
  • Coordinated and led group activities for campers and counselors, while helping individuals overcome confidence issues and build strength in the activities.
  • Explained and enforced principles, techniques and safety requirements to campers to prevent injuries.
  • Assisted homesick children by actively listening to concerns and providing emotional support.

Receptionist

PA Peterson at the Citadel Rockford
Rockford, IL
06.2019 - 09.2019
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Education

Bachelor of Science - Nursing Global Studies

2024

High School Diploma -

Harlem High School
Machesney Park, IL
05.2020

Skills

  • Connection with customers
  • Espresso machine operation
  • Coffee an tea expertise
  • Opening and closing duties
  • POS systems
  • Hospitality service expertise
  • Strong communication skills
  • Creative and out-of-the-box thinking
  • Adaptable in stressful and complex situations

Languages

Spanish
Native/ Bilingual

Certification

  • Basic Life Support, American Heart Association - 2022-2024
  • Crisis Prevention Intervention - 2023-2025
  • Stop the Bleed- 2024-2025

Additional Information

  • ACCOMPLISHMENTS , Acted as 2018-2020 Harlem High School Student Liason to the Machesney Park Village Hall Awarded Illinois State Scholar in 2020 Earned Kishwaukee Chapter of Illinois Sons of the American Revolution Outstanding Citizenship Award in 2020 Received the Seal of Biliteracy Award in 2020

Timeline

Student Nurse Intern

Hospital San Francisco del EISS
05.2023 - 07.2023

Server

Hawaiian Poke and Greens
01.2023 - 05.2023

Starbucks Barista

Sodexo Dining
01.2022 - 10.2024

Camp Counselor

Kids Across America
05.2021 - 06.2021

Receptionist

PA Peterson at the Citadel Rockford
06.2019 - 09.2019

Bachelor of Science - Nursing Global Studies

High School Diploma -

Harlem High School

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