Summary
Overview
Work History
Education
Skills
References
Hobbies
Timeline
Generic

Ryland Thomas

Foothill Ranch ,CA

Summary

Working professional with a proven track record at Starbucks, excelling in team leadership and customer engagement. Adept at mentoring and coaching, I drive growth through strategic initiatives and strong interpersonal skills.

Recognized for enhancing employee performance and fostering loyalty, I thrive in fast-paced and stressful environments while maintaining a positive attitude. I can handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Hardworking Shift Lead gifted at reviewing team tasks to assure quality. Engaging and personable coaching and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

7
7
years of professional experience

Work History

Starbucks Barista

Starbucks
01.2018 - 10.2018


  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Starbucks Barista Trainer

Starbucks
10.2018 - Current
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.

Starbucks Shift Lead

Starbucks
10.2018 - Current
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed store opening and closing procedures and balanced tills.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Helped store management meet standards of service and quality in daily operations.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Education

Bachelor of Interdisciplinary Studies - Business And Communication

Arizona State University
Tempe, AZ
05-2025

Associates - Business

Saddleback College
Mission Viejo, CA
08-2019

Skills

  • Directing Team Members
  • Sales Monitoring
  • Employee Coaching and Motivation
  • Negotiation and Conflict Resolution
  • Enable to resolve conflict and ensure the customers needs are met
  • hospitality
  • Sales Communications
  • Positive attitude being calm and cheerful when things go wrong
  • Communication
  • Teamwork
  • Self-management
  • Willing to learn
  • leadership
  • Interpersonal communication with peers
  • Team motivation

References

Victoria Englehart

Store Manager

Phone: (951) 764-2788


Leanne Martin

Store Manager

Phone: (949) 500-2276

Hobbies

I am passionate about Golf, I played on the Varsity team in High School at Trabuco Hills and have learned to love the game and the business relations that foster around it. 

Timeline

Starbucks Barista Trainer

Starbucks
10.2018 - Current

Starbucks Shift Lead

Starbucks
10.2018 - Current

Starbucks Barista

Starbucks
01.2018 - 10.2018

Bachelor of Interdisciplinary Studies - Business And Communication

Arizona State University

Associates - Business

Saddleback College

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Ryland Thomas